IRVING, TEXAS – New Leaf Service Contracts, the third-party administrator founded in 2012 by industry veterans Sean Hicks and Rick Gavino, is reporting rapid expansion in its second year of operations.
Indeed, triple-digit growth last year has prompted a recent move to new and larger headquarters here, and a new state-of-the-art facility.
With more than 50 years of combined executive experience in the CE retail and extended-service contract industries, Hicks, CEO, and Gavino, president/COO, attribute their success to a dealer-centric sales and marketing formula built around customized service-contract programs that provide independent dealers, e-tailers, distributors and manufacturers with “an unprecedented level of service and profit.”
“New Leaf’s formula is working well, and we are expanding so fast that we’ve outgrown our offices,” noted Hicks. “Our clients get the services they need while New Leaf’s customized service contract programs help them build a strong following within their own customer base. As an administrator that understands our client’s marketing and customer strategy, New Leaf’s technology solutions place dealers, regardless of size, on a level playing field with their competitors.”
Offering a number of service contract coverage programs from multiple A-rated underwriters, New Leaf provides protection for a wide array of products as CE dealers extend their traditional assortments to a wider variety of home goods. Indeed, coverage is now available for majaps, CE, fitness equipment, furniture, home and garden equipment, jewelry, medical, musical instruments, telecommunications, water and sewer, optics and eyewear, LED lighting and signage, and power tools.
“The variety of service contract programs combined with the administrative and marketing services that New Leaf offers gives clients an unmatched level of support,” said Gavino. “We manage the entire warranty process for our clients, while providing call center services, service network management, claims processing, full data analytics and reporting.”
Besides warranty services, New Leaf also takes the traditional 30- to 90-day labor warranty provided by repair shops and extends it by one to two years, which generates additional profits and customer loyalty. New Leaf also offers an optional customer retention marketing program, training development and implementation, service-center operations, call-center management services, software selection, and marketing design and development.
To orchestrate these turnkey programs for such a large and diverse market of independent retailers, New Leaf developed an advanced service contract administration platform that provides seamless support to all clients, the company said.
“Contributing to New Leaf’s growth is the ease of use and flexibility our technology offers the client,” said Hicks. “New Leaf can accommodate our clients with sophisticated computerized systems for retailers that enter information manually regardless of the type of [point-of-sale] transaction. Additionally, we provide our clients’ customers with a full suite of self-service tools that few in the market have today.”
For more information, contact Hicks at (972) 573-1268, or at [email protected].