Sterling, Va. – New, the extended-service plan provider, has begun a multi-phase upgrade of its online service management platform, ServiceBench.com, with a new site design and enhanced features.
The updated design provides quick and easy access to ServiceBench’s entire suite of integrated service management solutions, New said, including automated claims processing, scheduling and dispatching, field work management, and real-time updates and analytics.
The site, which is complimented by a ServiceBench mobile app, helps manufacturers, retailers and their affiliated product repair servicers maximize supply chain efficiency and improve customer service, New said.
Other features will be added later this year that further expand functionality, the company said.
“New is continually evaluating and investing in processes and technology solutions to create the best possible tools that deliver maximum success for our clients and, ultimately, a better service experience for their end customers,” said Louis Rose, VP and co-founder of ServiceBench. “We understand that equipping servicers and manufacturers with sophisticated tools that include robust business intelligence, automated and streamlined operations, and mobile applications is critical to delivering the best possible customer experience. The updated ServiceBench website continues to offer one easy-to-use platform that connects the warranty, repair and service industries.”
For more information, visit Servicebench.com, call (877) 472-3624, or email [email protected].
New, together with its affiliates and member companies, provides post-sale consumer care for leading retailers, consumer service providers, wireless carriers and financial services firms across North America, and coverage to more than 150 million consumers around the world.