J.D. Power Releases Major Appliance Consumer Ratings


Westlake Village, Calif. - J.D. Power and Associates has released the results of the 2011 Laundry and Kitchen Appliance and Appliance Retailer Studies.

Samsung took the top spot in two of the five product category rankings while Lowe's was No. 1 in consumer satisfaction for appliance retailers.

The product category studies measure performance in six factors: ease of use, features, performance and reliability, styling and appearance, warranty, and price.  The study is based on responses from consumers who purchased major appliances in those categories during the past 24 months, J.D. Power said.

 The retailer study, now in its third year, measures

customer satisfaction with the largest appliance retailers

based on performance in six factors: delivery service, installation service, merchandise, price, sales staff and service, and store facility.

The consumer rankings based on a 1,000-point scale.

In clothes washers the top five were Samsung, with an 834 rating, followed by LG (827), Kenmore Elite (825) and Electrolux (822). The industry average was 783. Last year Samsung was No. 1 in the category, with a rating of 832.

In clothes dryers Samsung was No. 1 again, with an 830 rating, followed by Whirlpool Duet (829), LG (823), Kenmore Elite (818) and Electrolux (808). The industry average was again 783, and Samsung was tops last year, with an 833 rating.

In refrigerators Sub-Zero was No. 1 with 834, followed by Samsung (820), LG (790), Maytag (785) and Whirlpool Gold (777). The industry average was 759, and last year Samsung was No. 1, with an 803 rating.

Miele was tops again in dishwashers this year, with an 814 rating, followed by Fisher & Paykel (805), Kenmore Elite (802), Bosch (798) and Kitchen Aid (784). The industry average was 760.



LG tied with Wolf, 2010's leader, with an 804 ranking, followed by GE Monogram (801), Electrolux (800) and Whirlpool Gold (799). Wolf had a score of 812 last year and this year's industry average was 774.

National chains dominated in home appliance retailers. Lowe's was No. 1 (807) again this year, followed by hhgregg (779), Sears.com (793), Home Depot (783) and Best Buy (772). The industry average was 790.


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