Chattanooga, Tenn. - Clarity, the Plantronics division that markets communication solutions for senior citizens, has launched a service enabling customer-service reps to remotely access and optimize Clarity amplified phones for an end user.
The service, dubbed ClarityLogic 1.0, is specifically designed for seniors and works with Clarity's
Here's how it works: An 800 number connects the user to a customer-service representative while a data message from the phone is simultaneously uploaded to a secure website that the same customer-service representative can access. Immediately, the customer rep can determine the user's phone model and make adjustments such as increasing or decreasing amplification levels, adjusting tone, programming the phonebook or customizing speed dial.
ClarityLogic users do not need Internet access for the service to work.
"For the senior market, this is a dramatic leap forward in customer service," said Carsten Trads, president of Clarity. "Clarity has been providing amplified phones, which are the most advanced on the market today, to the senior population for decades. And we've come to understand that many seniors need help with new technology. That's why we designed ClarityLogic, so the end user can easily have their phone adjusted or optimized for them at anytime. We're not just providing a customer service, ClarityLogic is offering independence."
ClarityLogic 1.0 will be rolled out on additional Clarity products in the future. The company said that a 2.0 version is currently in development which will allow caregivers, family members or friends the ability to access and adjust the phones of their loved ones remotely.
Other future versions of ClarityLogic will connect seniors with medical services such as medication reminders, home monitoring or emergency assistance, Clarity said.
"By bringing voice and data together specifically to help seniors and their caregivers, we believe ClarityLogic will play a vital role in the home of the future for older generations," said Trads.