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CES 2012: eBay’s Donahoe: Mobile Apps Revolutionizing Retail

LAS VEGAS – Smartphone shopping apps will continue to
radically alter the way consumers shop and pay, but are also providing brick-and-mortar
retailers with new tools to drive traffic to their stores.

That was the message presented by eBay president/CEO John
Donahoe in his keynote address at the Consumer Electronics Association’s (CEA) annual
2012 Leaders In Technology (LIT) dinner, held Wednesday night at the Wynn

Donahoe said m-commerce and related technologies will bring
more change in consumer shopping patterns over the next three years than has
occurred in the last 15, and pointed to how the iPad has “significantly
transformed” the way consumers access media since the device’s arrival just
three years ago.

“The same thing is happening in retail, led by
consumer-enabled technology,” he said, citing the 50 percent of all retail
transactions that involved some degree of web access last year, and his own
company’s $5 billion in m-commerce volume in 2011.

Within CE, eBay generated $4.2 billion in domestic
transactions last year, which would have put it in ninth place on TWICE’s Top 100
CE Retailers Report, ahead of RadioShack, Donahoe indicated.

But much of eBay’s revenue is derived from its retail
services subsidiaries, including PayPal and store- locator shopping app Milo,
which are enabling brick-and-mortar merchants to compete as the smartphone
continues “blurring the line between e-commerce and retail.”

Milo, for example, shows consumers where they can find a
product locally and allows them to purchase it with one click for pick up at
the store, which provides the retailer with an additional attachment-sale

Donahoe also cited Best Buy’s work with Shopkick’s
location-based mobile app, which sends tailored offers to customers as they
stroll past its stores.

“Consumers feel like they have a mall in their pocket – they
want it when they want it and how they want it – and merchants of all sizes are
confronting change,” he said. Some dealers will suffer as a result of the
retail revolution, he added, but those who embrace the new technologies will

The LIT gathering, which draws a litany of retail,
manufacturing and government luminaries, also featured an address by Nevada
Gov. Brian Sandoval, who is working to transform Las Vegas and the state into a
data and high-tech development hub.

In his opening remarks, master of ceremonies Gary Shapiro,
president/CEO of CEA, noted that this year’s show is the largest physical International
CES in the event’s history, and reiterated the importance of tech-industry
innovation as a key economic driver.