Indianapolis – BrightPoint Americas has entered into an
agreement with Service Net Warranty, a subsidiary of Chartis, to offer a suite
of wireless device lifecycle services and protection programs for the
subscriber and pre-pay markets.
BrightPoint Americas will provide forward and reverse
logistics, including the repair, refurbishment and recycling of wireless
devices. Chartis companies will offer insurance/service contract solutions
customized to client needs, and a loyalty program designed to optimize customer
service and client retention, BrightPoint said.
“We provide warranty and extended-service plan
administration for many of the world’s largest and most respected wireless and
consumer electronics brands,” said James Mostofi, president of the U.S.
warranty division of Chartis. “We see tremendous opportunities to leverage our
capabilities to drive customer engagement and retention. This agreement is a
natural fit for both Chartis and BrightPoint Americas.”
J. Mark Howell, president, BrightPoint Americas, said, “This
agreement demonstrates BrightPoint’s commitment to extending its expertise in
reverse logistics, repair, refurbishment, asset disposition and lifecycle
management to the wireless device insurance and extended-warranty market. Our
current and future customers will benefit from the combination of BrightPoint’s
best in class end-to-end integrated device life cycle solutions, and
Chartis’ full spectrum of warranty and extended-service plan administration and
services.”
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