Minneapolis – Best Buy has appointed former Expedia Worldwide president Scott Durchslag as president of its online and global e-commerce operations.
Durchslag is Best Buy’s first major hire following the recent appointment of president/CEO Hubert Joly.
The new role, which also carries an executive VP title, puts him in charge of Best Buy’s worldwide e-commerce channels, including BestBuy.com and the company’s m-commerce efforts.
He reports to Stephen Gillett, president of digital, global marketing and strategy, and succeeds John Thompson, who retired from a comparable post after more than a decade with the CE chain.
“Scott’s arrival at Best Buy signals our determination and commitment to create a world-class customer experience, both online and in our stores,” Joly said in a statement. “It also demonstrates our continuing ability to attract world-class talent.”
Best Buy said Durchslag will lead its overall strategy to “advance its global e-commerce vision, retail multi-channel capabilities, and online business development.”
At Expedia Worldwide, the online travel agency, he was responsible for managing strategy, product development, marketing and operations for its 27 sites while its global footprint and driving innovation to gain share. He left the company in January.
Durchslag is also a former McKinsey & Company partner, was chief operating officer of Skype, and was a corporate VP at Motorola, where he launched the Razr product team and created partnerships with Google and Microsoft, among others.
“I am very excited to have Scott on the Best Buy team and leading a critical growth area of our … business,” said Gillett. “He’s a seasoned tech veteran whose passion, talent and experience will add tremendous value to Best Buy as we build upon the broader digital and online experience for our customers.”
Durchslag said he is excited to be a part of “the transformation” at Best Buy, which is “uniquely positioned to deliver an innovative digital experience that provides the ‘best buy’ for consumers in price, convenience and services, using both clicks and bricks.”