For over 35 years, Audio America has distributed consumer electronics to channel partners throughout the United States. The company’s headquarters are located in Jupiter, Florida, with additional distribution centers in Miami and Atlanta.
As a first-class distributor, Audio America takes pride in adding value for its partners and exceeding expectations. The company utilizes its inside and outside sales representatives as an extension of its vendors’ sales efforts. Audio America offers flexible financing solutions, and creates in-house monthly sales promotions, marketing materials, and advertising campaigns. It also provides just-in-time delivery, with next-day delivery to most locations.
Among Audio America’s biggest assets is its sales team, led by Shane Mullikin, director of sales. Each territory has a manager who works one-on-one with dealers in the field, as well as a dedicated in-house salesperson. Territory salespeople are equipped with tablets that allow them complete access to Audio America’s network when they’re in the field, providing up-to-the-minute information on shipments, customer accounts, and inventory at all times. The company’s sales team is trained on a weekly basis in the latest trends to hit the market and can then pass that knowledge directly on to customers.
While searching on www.audioamerica.com, customers have the ability to look up orders, pricing, and inventory in real time. The company’s website keeps customers up to date on current rebates and exclusive Audio America promotions.
On the customer service side, Audio America’s team of technicians works closely with dealers to address any warranty and/or service-related issues. The company’s customer service team implements a 24-hour exchange program, ensuring that dealers are never without replacement product for more than a day.
Audio America also provides complete fulfillment services, offering full EDI, FTP, and XML capabilities. Other services offered to customers are returns management services and reverse logistics, customized packing slips, and bundling/ kitting abilities. The company’s customers can deliver products to the end-user with reliability, while Audio America provides the logistics behind the scenes.
At Audio America, relationships are the basis for everything the company does.