T-Mobile’s “Uncarrier” ads promise to compensate new customers for costs associated with dropping their former carriers. But critics contend that consumers who bought their phones via the new payment installment plans must pay off the balance before they can leave. New York State attorney general Eric Schneiderman is investigating.
“T-Mobile, the nation’s fastest growing wireless carrier, is coming under scrutiny for its popular ad campaign promising to rip up service contracts and do away with hidden fees. The office of New York Attorney General Eric Schneiderman is investigating complaints that the ads are misleading.”