San Antonio — The Progressive Retailers Organization was at the Westin La Cantera Hill Coun
Establishment recently of the Feb. 17, 2009, hard date for the end of U.S. analog television broadcasting has created an urgent need for a cross-industry consumer education campaign to avoid chaos and confusion among consumers that still rely on over-the-air broadcast signals.
That was the consensus of a multi-industry panel representing broadcasters, retailers, regulatory officials and consumer electronics manufacturers at the Consumer Electronics Association's (CEA) Entertainment Technology Policy Summit, here.
Concerning the $5 million consumer education allotment Congress built into the recent Deficit Reduction Act that established the analog cutoff date, Brandon Burgess, ION Media Networks CEO, said the budgeted amount falls far short of what is needed for the task.
“We are under-funded to the tune of $500 million,” Burgess said, comparing the U.S. effort to a smaller-scale transition that recently took place in Germany. “I think the education process is a hugely underestimated issue.” (At the same event CEA announced a voluntary consumer education program. See p. 4.)
Burgess said ION Media, as a broadcast network, is prepared to play a big role in the consumer education effort, and that collaboration with other companies, organizations and industries will be important in the process.
“I think we have to be more consensus oriented and lead with the chin a little bit, as opposed to just complaining about the lack of rules,” Burgess said.
Regarding the government-subsidized converter box program, he said rules need to be set on designing and deploying the equipment.
Rick Chessen, a partner in the California law firm Sheppard, Mullin, Richter and Hampton, and former chairman of the Federal Communications Commission's (FCC) digital television task force, reminded the audience that the consumer education directive involves two separate objectives. The first is to educate the public about the benefits of digital television.
“The second part is to reach out to the last adopters who may have no interest in digital television and are perfectly happy with their analog sets, but will need to do something” to continue receiving signals when analog broadcasts go dark.
He suggested for some people the effort may require reaching out on “a home-by-home basis” to show non-technical consumers how to set up and use a set-top converter box.
Alan McCollough, Circuit City chairman, said his stores already have started posting “consumer alert” signs listing the kind of TV that consumers will need to go on receiving broadcasts after the cut-off date.
Due to the FCC's digital tuner mandate, he reminded, “starting in March of next year, people who buy a TV are going to have a digital tuner in them anyway. So, for people who are buying a set here forward, the problem kind of goes away. That still leaves the much larger base of customers who aren't in the market for a digital television and aren't on the leading edge in terms of their adoption. How do we make those folks aware?”
He continued, “Then you have the problem of the converter box, which I think is a very problematic solution if it is a solution at all.”
Bryan Burns, ESPN strategic business planning and development VP, said the best way his network can communicate the coming change is to make the American public “aware of what we have to see,” adding that “at the end of the day it is all about content.”
McCollough agreed, adding, “Why don't we worry about building the best content in the highest quality possible and put something out there that the customers want, and they'll drag it forward? Show me the content.”
McCollough acknowledged that there is an increasing amount of HDTV content available today, “but it is far from complete.”
Burns pointed out that there was plenty of HDTV content available today covering the programs that the public is watching. “It's not important to be 24/7 in HD,” said Burns. “It's important to have the shows that America wants to watch, and all of us together on the content side are really starting to get there.”
He added that “14 days from now, we are taking our entire commercial organization over to HD — 400,000 commercial units a year are available in HD. Every commercial position we run on ESPN HD and ESPN 2 HD will be in high definition. We are trying to bring the party forward too, at the same time.”
John Taylor, LG Electronics communications and government policy VP, said, “We've hit the critical mass of programming that's driving the market, that's driving consumer interest. We need to get the word out.”
Bob Okun, NBC Universal VP, suggested that broadcasters need assurances before ramping up additional HDTV content.
“HDTV product has to be passed through [by multichannel video providers] to the viewer without being asked to pay a premium, and what we are putting out has to be protected. Those are the incentives that have to be built into the system.”
Okun continued: “The broadcast flag is a critical issue for the broadcasters in terms of … closing what I call the analog loophole. Doing that will go a long way toward [providing incentives to] us to put out additional product.”
As for the perceived large price disparity between a digital TV and an analog TV, Circuit City's McCollough reminded the audience that pricing will drop significantly by the 2009 cutoff date.
“You have a lot of manufacturing and a lot of time to drag the costs down,” McCollough said.
Meanwhile, as the cutoff deadline approaches, Chessen said an “underappreciated concern” was the need to get broadcasters ready for the transition.
“What we want to do at the end of the transition is have broadcasters on [the air in digital] serving the same areas that they served in analog,” said Chessen. “I think there is a lot that has to happen before we get to that goal.”
He added, “I would love to see the FCC, probably in their third periodic review, raise this issue and make sure that we are on top of it.”
Chessen called on the FCC to come forward and explain how the country is going to make the transition by the 2009 date, adding that from the broadcasting side “this is a complicated dance that has to happen over the next few years.”
He explained that some 200 broadcasters are still not broadcasting a digital signal, and at least half of all stations broadcasting digitally are operating in low power, “and need to ramp up that power to reach their full market area.”
Chessen said that based on what's happened so far he expects to see hundreds of stations filing extension requests as FCC deadlines for them to be at full power near.
“My concern is that a lot of this keeps getting put off to 2007 or 2008,” he said.