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This section of TWICE, "The PR Wire," contains original press releases that reflect the views of the industry organizations issuing them. Releases are not reviewed or edited by TWICE editorial staff. Suppliers, The PR Wire is "A Virtual Press Conference." For access, email your name and email address to thewire@twice.com


Consumer Priority Service (CPS) Joins the Capitol Roster

12/29/2015 08:45:00 PM

EAGAN, MN – Capitol, the leading consumer electronics distribution source for residential systems and light commercial contractors as well as premium incentive resellers, has joined forces with Consumer Priority Service (CPS) to give its customers an important pathway to increased profits by allowing them to offer end-users extra protection for their new CE products.

CPS is an acknowledged leader in the field of service plans, extending warranty coverage for virtually all high ticket consumer purchases ranging from high-end consumer electronics to computers to major appliances and more. The company offers hassle-free, on-line control – from updating a service plan’s information to scheduling and tracking the progress of service calls or claims.

Commented Curt Hayes, Capitol’s president and CFO: “In 2014 alone, the U.S. extended warranty market reached $39.5 billion, with an average growth of 7.33% per year for the past six years. Clearly, consumers are willing to invest in extended warranties, especially for big-ticket items, just as long as the provider is reliable and squarely focused on customer service.”

Under the terms of the new agreement, Capitol now offers its dealers CPS programs for audio and video products including AVRs, televisions, displays, and more. 

Added Hayes: “Every CE sale represents a significant investment for end-users, so it only makes sense for them to back up their new products with cost-effective warranty extensions that in effect ensure peace of mind long after the standard warranty is expired. CPS is an industry leader because the company is quick to respond to all their clients’ needs, from dealers to consumers. It’s a trait they share with Capitol, and we couldn’t be happier to have them on board.”

About Capitol

Capitol is the leading distribution source for residential systems contractors, retailers, PRO AV contractors, and premium incentive resellers who are looking for home theater, telephone, integrated home systems, and commercial AV products. The company is famous for taking a 360-degree approach to its business, offering retailers high-quality products at competitive prices, plus hands-on application training, expert technical help and unmatched customer service. Capitol offers hundreds of application-based education courses throughout the year, including filled-to-capacity classes at CEDIA and other industry events, in addition to “on campus” programs at the company’s headquarters as well as the company’s web site. For further information, visit the company’s web site at www.capitolsales.com, or call 1-800-467-8255.

About Consumer Priority Service

As a leader and innovator in the field of service plans, Consumer Priority Service consistently exceeds industry standards when it comes to excellence in customer care and services. CPS representatives are comprehensively trained in handling customer's post-sale experience. Consumer Priority Service offers extended warranty coverage for virtually all high-ticket consumer purchases ranging from high-end consumer electronics to computers to major appliances and more.

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