New York — The Anti-Defamation League’s National Consumer Technology Industry divisio
I probably look at my iPhone 50 times a day to check my email. Rarely do I actually use it to make a phone call.
But, interestingly, if I have a question for Apple, email is not an option. The company making the most sought-after electronics in the industry does not offer electronic mail as a customer service channel.
And, if you look across the electronics industry, there’s no template for customer service.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.
AdWeek magazine and APCO Worldwide have released the results of their Most Loved Brands In The World survey, and a number of CE suppliers and CE retailers made the list, based on responses from 70,000 consumers in 15 major international markets.
The survey measured eight emotional feelings consumers have toward brands: understanding, approachability, relevance, admiration, curiosity, identification, empowerment and pride. Nancy Bachrach, an APCO senior advisor, said the survey is designed for marketers, who "need to know which emotions affect sales."
Palo Alto, Calif. — Hewlett-Packard today introduced the Chromebook 11, the company’s latest design completed in conjunction with Google.
The 11.6-inch Chromebook 11 ($279 estimated street price) features an IPS display and is the company’s first to have a USB charging port. The device weighs 2.3 pounds and comes in either basic black or white, with blue, red, yellow or green accents.
The Chromebook 11 is powered by an ARM processor, two USB ports and optional 4G LTE connectivity. Further specs were unavailable.
Palo Alto, Calif. — Hewlett-Packard has named three newcomers, all former CEOs, to its board.
The three are Jim Skinner, former CEO of McDonalds; Raymond Ozzie, formerly Microsoft’s chief software architect; and Robert Bennett, former president and CEO of Liberty Media.
The additions, which take effect immediately, increase HP’s board to 12 members.
Palo Alto, Calif. – Hewlett-Packard has expanded its use of the Android by including the OS in its latest all-in-one PC, the Slate 21.
The Slate 21 joins the Split X2, introduced in May, as the company’s second Android-powered computer.
New York — Hewlett-Packard unveiled its first Android-based, Tegra 4-powered tablet/laptop hybrid today with the introduction of the SlateBook X2.
The company also expanded its Windows 8-based Split X2 tablet/laptop hybrids with the addition of a 13.3-inch model.
The SlateBook X2 is HP’s first venture outside the Windows operating system for a laptop or tablet. The SlateBook has a 10-inch FullHD touch display and a full-size detachable keyboard; it comes with batteries in both the keyboard and tablet sections.
Waban, Mass. – Apple and Hewlett-Packard earned the top slots in a recent poll for producing the most functional, accessible and emotional computer products among U.S. consumers.
The study by Temkin Group Research, a customer experience and research firm, looked at 10 PC brands: Acer, Apple, Compaq, Dell, eMachines, HP, Lenovo, Sony and Toshiba.
Barcelona, Spain — Hewlett-Packard is going to give the tablet business a second try.
The company announced the Android 4.1-based HP Slate 7 at the Mobile World Congress show, here. The 13-ounce device has a 7-inch display, ARM dual-core Cortex A9 1.6GHz processor, and a 3-megapixel webcam. It has a stainless-steel frame and comes in either red or black.
Shipping will start in April at $169.
Redmond, Wash. — Microsoft and Nikon have entered a patent licensing agreement that provides broad coverage under Microsoft’s patent portfolio for certain Nikon cameras running the Android platform.
Palo Alto, Calif. – Hewlett Packard posted a net profit and revenue increased for its fiscal first quarter despite poor sales in its personal systems and printer segments.
The company generated $1.2 billion in net earnings on revenue of $28.4 billion for the quarter, ended Jan. 31. This was down from the first quarter of 2012 when net earnings were $1.5 billion on $30 billion in sales.