By Lisa Johnston
New products on display at the American International Toy Fair, held in N
Ann Arbor, Mich. — Samsung beat Apple in a “Smartphone Customer Satisfaction Study” released Wednesday by the America Customer Satisfaction Index (ACSI).
According to the study, Samsung hit a homerun in the brand study with its Galaxy S III and Note II products.
The ACSI study provides 2013 customer-satisfaction benchmarks for 10 of the past year’s top-selling smartphone models in the United States.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.
Motorola. Nokia. BlackBerry. The Novatel of the ‘90s. H.H. Scott. Fisher. Zenith. Admiral. These were high-flying consumer electronics and cellphone companies whose market shares fell precipitously and, in some cases, disappeared as the companies went out of business.
Will Apple join them?
That’s what I began to think when I looked through the details of Apple’s third-quarter 2013 financial report and found that for the nine months to date, unit and dollar growth in iPad and iPhone sales slowed a great deal.
Cupertino, Calif. — Apple reported higher revenue, with record iPhone sales, but lower net profit in its fiscal third quarter, ended June 29.
Apple posted quarterly revenue of $35.3 billion and quarterly net profit of $6.9 billion. These results compare with revenue of $35 billion and net profit of $8.8 billion in the year-ago quarter.
Gross margin was 36.9 percent compared with 42.8 percent in the year-ago quarter. International sales accounted for 57 percent of the quarter’s revenue.
San Francisco — Apple launched a major redesign and upgrade of its mobile OS for iPhones and iPads in the face of growing competition from competitors such as Samsung.
The new iOS will be available in the fall for the iPhone 4 and later for the iPad 2, iPad Mini and the fifth-generation iPod Touch.
New York – Apple vowed to appeal a ruling by the U.S. International Trade Commission banning the company from importing and distributing older iPhones and cellular-equipped iPads, but only those models designed to operate on the AT&T network.
The products are the iPhone 4, iPhone 3GS, iPad 3G, iPad2 3G, and iPad 3, but only the iPhone 4 and cellular-equipped iPad 2 are currently available on the Apple and AT&T online stores, the companies’ web sites show. AT&T sells the 3G-equipped iPhone 4 for 99 cents on its website.
Cupertino, Calif. — Apple expanded its selection of fifth-generation iPod Touch MP3/video players with the launch of a $229 16GB model.
The new iPod Touch complement its $299 32GB and $399 64BG models, which were introduced last September.
Apple also discontinued its two fourth-generation Touches. Those two models, sporting 16GB and 32GB storage, remained in the line after last September’s fifth-generation launch but were re-priced down to $199 and $249, respectively.
Reston, Va. – The Android OS lost share among U.S. smartphone users in the three months ending March compared to the previous three-month period, and Apple gained share at a faster rate than Samsung, a comScore consumer survey found.
For the three-month period ending in March, Android’s share of smartphones in use slipped on a sequential basis by 1.4 percentage points to 52 percent while Apple’s iOS share gained 2.7 percentage points to 39 percent.
Apple won’t be asking Keith Richards for a product endorsement any time soon.
Rock-and-roll’s riff-master general doesn’t own an iPod, and told the Associated Press he prefers vinyl and even cassettes to its compressed digital sound.
“It has … a much better sound than digital,” he said of the analog formats.
Apple may still not be ready to launch its long-anticipated and speculated-on iTV, but that’s apparently not stopping a couple of other industry giants from moving forward with ambitious online video streaming entertainment devices.
Cupertino, Calif. – Apple reported higher sales but lower profits in its fiscal second quarter ended March 30, selling more iPhones and iPads than the same quarter last year.
Apple posted quarterly revenue of $43.6 billion compared with $39.2 billion in the year-ago quarter. Profits were $9.5 billion, down from the net profit of $11.6 billion last year.
Gross margin was 37.5 percent compared to 47.4 percent in the year-ago quarter. International sales accounted for 66 percent of the quarter’s revenue.