New York — The Anti-Defamation League’s National Consumer Technology Industry divisio
I probably look at my iPhone 50 times a day to check my email. Rarely do I actually use it to make a phone call.
But, interestingly, if I have a question for Apple, email is not an option. The company making the most sought-after electronics in the industry does not offer electronic mail as a customer service channel.
And, if you look across the electronics industry, there’s no template for customer service.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.
New York - Apple’s U.S. smartphone share fell in the three months ending October but shot up in October because of the Sept. 20 launch of the iPhone 5s and 5c, according to a consumer survey Kantar Worldpanel ComTech.
For the three months ending October, the sales share held by iOS smartphones fell 6.4 percentage points from the year-ago period to 40.8 percent, while Android share rose 4.9 percentage points to 52.6 percent. Windows share rose 2.3 percentage points to 4.8 percent, and BlackBerry share fell 0.8 percentage points to 0.8 percent.
New York — Apple’s share of retail-level U.S. smartphone sales rose slightly year-over year in the third quarter, but the gain doesn’t yet fully reflect the impact of the new iPhones that went on sale Sept. 20, Kantar Worldpanel ComTech found in a consumer survey.
Westlake Village, Calif. – Apple lost its No. 1 status in J.D. Power’s “Tablet Satisfaction Study” for the first time, and Samsung took Apple’s place.
Samsung was the only tablet manufacturer to improve its customer satisfaction scores in all five areas measured by the survey, boosting the company’s third-place rank in the previous survey. In that survey, Samsung fell below the industry average in customer satisfaction.
Cupertino, Calif. — Apple reported slightly higher revenue but slightly lower net profit in its fiscal fourth quarter, ended Sept. 28.
Apple posted quarterly revenue of $37.5 billion and quarterly net profit of $7.5 billion, compared with the prior year’s fiscal fourth quarter performance of $36 billion in revenue and net profit of $8.2 billion.
Gross margin was 37 percent, compared with 40 percent in the year-ago quarter. International sales accounted for 60 percent of the quarter’s revenue.
New York — All four national carriers are on board to offer the LTE-equipped versions of the iPad Air and new iPad Mini with Retina display through their direct channels.
The quartet of carriers will offer the iPad Air with Wi-Fi + Cellular on Friday, Nov. 1, and iPad Mini with Retina display and Wi-Fi + Cellular later in November, coinciding with Apple’s announced launch of the products in the U.S.
San Francisco — Apple took the wraps of its latest full-size iPad, renaming it the iPad Air, upgrading performance with a 64-bit CPU, and reducing weight, size and thickness while maintaining its predecessor’s price points and 10-hour battery life.
San Francisco — Apple announced immediate availability of OSX Mavericks, and in a surprise, said the update will be free for Macs back to 2007.
The company also boosted the power and speed of its 13- and 15-inch MacBook Pros and added Retina displays to them, and it announced December availability of its Mac Pro.
Santa Clara, Calif. — Apple has cut back iPhone 5c orders by 35 percent and boosted iPhone 5s production by 75 percent, Display Search said after checking supply channels.
Display Search analysts Tina Teng and Shawn Lee attributed the 5c’s disappointing performance to two factors. First, media and analyst speculation that the 5c would be a low-cost phone disappointed consumers looking for a cheap iPhone, they said.
Cupertino, Calif. — Burberry CEO Angela Ahrendts has been tapped by Apple to run its retail and online stores as senior VP.
The fashion industry veteran will assume the post this spring, filling an extended vacancy following last year’s departure of former Dixons CEO John Browett after six months on the job.
Browett in turn was brought in to succeed Ron Johnson, the architect of the Apple Store format, who left in November 2011 for an ill-fated turn-around attempt at JCPenney. He was dismissed as CEO April.