New York — The Anti-Defamation League’s National Consumer Technology Industry divisio
Waban, Mass. — Sam’s Club and Amazon.com provide the best customer experience in retail, a survey of 10,000 shoppers revealed.
Conversely, RadioShack came in last place among retailers for the third consecutive year; T-Mobile, Sprint and AT&T carrier stores were deemed only marginally better; and Best Buy, Walmart and, surprisingly, Apple Stores were given middling ratings of just “OK,” according to the online poll, conducted in January by The Temkin Group.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.
Seattle — Amazon is pumping up tablet competition by dropping the prices of its Kindle Fire HD 8.9 tablet by $30 for the Wi-Fi version and by $100 for the 4G version.
Both versions became available in the U.S. late last year. Amazon cited the economies of scale that will accrue now that it has opened up distribution to Europe and Japan.
While there’s no question that Amazon.com is siphoning off sales from physical stores, retailers’ biggest competitors still remain … other retailers.
A recent survey of 1,000 consumers by market research firm ClickIQ showed that Amazon isn’t always the biggest beneficiary of showrooming, and that Best Buy isn’t the only big-box chain facing the phenomenon.
New York — CBS and Amazon.com have expanded a content-licensing agreement to bring classic series and TV shows from CBS Television Distribution and Showtime Networks to Amazon’s Prime Instant Video service, the companies said Wednesday.
Amazon Prime members will be able to instantly stream the content at no additional cost to the annual membership fee.
Seattle — Ford vehicles equipped with OEM Sync systems can now access Amazon’s Cloud Player through a wirelessly connected Android smartphone running the Amazon MP3 app.
The app is now AppLink-enabled for Ford Sync voice-control systems, letting users access their Cloud-stored music via the factory sound system’s controls or via Sync’s voice control. The app also lets users play back music stored on an Android phone through the stock sound system.
New York – Amazon.com was cited as America’s most reputable company in a Harris Interactive poll of 14,000 consumers.
Amazon earned the top-spot for the first time in the annual survey, which measures consumer perceptions of the 60 most visible U.S. companies.
Amazon edged out last year’s leader, Apple, which came in second place followed by The Walt Disney Co., Google and Johnson & Johnson. It was Google’s eighth consecutive appearance on the Top 5.
Ann Arbor, Mich. — Amazon.com has extended its vaunted customer service model to mobile shopping as well.
According to a holiday survey of 6,200 mobile shoppers by market research firm ForeSee, Amazon topped a list of 25 m-commerce sites in customer satisfaction.
The brainchild of Jeff Bezos led the pack with a customer satisfaction score of 85 on a 100-point scale, edging out Apple (83) and beating Newegg (80) in the CE channel.
The satisfaction score is comprised of four components: price, merchandise selection, app and site functionality, and content.
Los Angeles - CBS said Monday that it has reached a content licensing agreement with Amazon that will make the new television series “Under the Dome,” available for in-season, online subscription-video-on-demand (SVOD) distribution via Amazon’s Prime Instant Video service.
Amazon said the deal makes its Prime Instant Video “the exclusive online subscription home” for the series.
Seattle – Amazon.com reported a 45 percent decline in net income, to $97 million, for the fourth quarter ended Dec. 31, and lost $39 million for the full year, as it continued to build distribution centers, invest in its fulfillment systems and expand its digital library.
Net sales rose 22 percent during the period, to $21.3 billion, while the cost of sales increased nearly 17 percent to $16.1 billion, fulfillment costs rose 36 percent to $2.3 billion, and technology and content expenses rocketed 56 percent to $1.3 billion.