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Ann Arbor, Mich. — Amazon.com has extended its vaunted customer service model to mobile shopping as well.
According to a holiday survey of 6,200 mobile shoppers by market research firm ForeSee, Amazon topped a list of 25 m-commerce sites in customer satisfaction.
The brainchild of Jeff Bezos led the pack with a customer satisfaction score of 85 on a 100-point scale, edging out Apple (83) and beating Newegg (80) in the CE channel.
The satisfaction score is comprised of four components: price, merchandise selection, app and site functionality, and content.
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Los Angeles - CBS said Monday that it has reached a content licensing agreement with Amazon that will make the new television series “Under the Dome,” available for in-season, online subscription-video-on-demand (SVOD) distribution via Amazon’s Prime Instant Video service.
Amazon said the deal makes its Prime Instant Video “the exclusive online subscription home” for the series.
Seattle – Amazon.com reported a 45 percent decline in net income, to $97 million, for the fourth quarter ended Dec. 31, and lost $39 million for the full year, as it continued to build distribution centers, invest in its fulfillment systems and expand its digital library.
Net sales rose 22 percent during the period, to $21.3 billion, while the cost of sales increased nearly 17 percent to $16.1 billion, fulfillment costs rose 36 percent to $2.3 billion, and technology and content expenses rocketed 56 percent to $1.3 billion.
SEATTLE — Benjamin Hartman, Amazon.com’s CE VP, came to head the company’s consumer electronics business via a rather atypical route.
Before joining the e-tailer 10 years ago he was an investment banker and financial analyst tracking technology companies, and once at Amazon his first merchandising assignments were within its softlines and sports and outdoors categories.
Seattle — Amazon.com said 2012 was a record-breaking holiday season for its more than 2 million third-party sellers worldwide.
Unit growth from U.S. sellers alone increased 40 percent during the holiday period year over year, while annual third-party sales were in the tens of billions worldwide, the e-tailer said.
Amazon didn’t break out sales by product category, but noted that its third-party sellers sold enough smartphone and tablet screen protectors to cover the field of every NFL stadium four times over.
Charleston, S.C. – Walmart had the highest level of customer retention over the holidays while Barnes & Noble had the worst, a new retail survey shows.
According to a poll of 1,000 shoppers conducted Dec. 22-23 by America’s Research Group (ARG), Walmart retained 93 percent of its customer base while Barnes & Noble lost nearly 48 percent of its customers.
Costa Mesa, Calif. – Amazon.com was the most visited and searched for e-tail site of the year, a title it also held in 2011, Experian Marketing Services reported.
Coming in at Nos. 2, 3 and 4 for the second consecutive year were Walmart.com, Target.com and BestBuy.com. Sears.com slipped one spot to No. 6, ToysRUs.com rose one notch to No. 9, and QVC.com fell two places to round out the list at No. 10.
Washington – Amazon.com founder/CEO Jeff Bezos will receive a Gold Award from the National Retail Federation (NRF), the trade group’s top honor.
Honorees are selected each year by select members of the NRF board who comprise its award Ccommittee.
Boston — Amazon.com will begin collecting sales tax in Massachusetts next fall.
The agreement, which goes into effect Nov. 1, 2013, was announced today by Gov. Deval Patrick.
“We are thankful Amazon was willing to come to the table and we will continue our conversations with them about creating jobs here,” Patrick said in a statement. “This agreement is a win for all sides, and I am pleased it promises to generate millions in long-term revenue for the Commonwealth.”
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