By Lisa Johnston
New products on display at the American International Toy Fair, held in N
Partsearch Technologies, a CE and majap replacement parts service for dealers and their customers, has added BestBuy.com and CompUSA to its growing roster of retail clients.
The BestBuy.com deal extends its partnership with Best Buy, whose Best Buy Partsearch program allows consumers to call a dedicated toll-free number to purchase parts and accessories through Partsearch's inbound contact center. "Best Buy customers will now be able to purchase hard-to-find parts such as remote controls, laptop and cellphone batteries, AC adapters and dishwasher baskets by going to BestBuy.com," said the site's senior VP Scott Bauhofer. He described the service as a "convenient dot-com solution that supports our customer satisfaction and loyalty goals."
Through links on BestBuy.com, customers can connect to Partsearch's recently launched Web site, which leverages its proprietary 35-million SKU master parts catalog. Orders are fulfilled via a drop-ship hub model comprised of a network of best-in-class suppliers, the company said.
For CompUSA, Partsearch is launching its new View service (virtual integrated electronic warehouse), which will allow sales staffers to provide customers with virtually any accessory that is available for all CE and PC products inventoried the stores. The program, dubbed CompUSA View, will be strategically located in each of the chain's stores, and the rollout, which supports CompUSA's move into A/V, is expected to be completed by month's end.
"CompUSA has always been focused on utilizing state-of-the-art technology to help in achieving our goals," said Doug Anderson, director of operations, CompUSA technology services. "Partsearch's technology solution is a great strategic fit, and we are looking forward to a mutually rewarding relationship."
In other news, Partsearch has opened a new call center in Kingston, N.Y. The additional space will provide increased capacity for current and projected call and e-mail volume, as dealers continue to outsource more of their non-core functions.
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