By Lisa Johnston
New products on display at the American International Toy Fair, held in N
N.E.W. Customer Service Companies (NEW), a leading provider of extended service contracts, has become the first company in the service plan industry to be certified by J.D. Power and Associates' certified call center program. NEW received the certification by providing “an outstanding customer service experience,” J.D. Power said.
“This award demonstrates our commitment to deliver great service on behalf of our clients, and to ultimately deliver a high level of satisfaction to consumers,” said Fred Schaufeld, chairman/CEO of NEW, who cited the company's many industry firsts, including 24/7/365 call center operations, 48-hour claims processing, and replacement plans for lower-priced products.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.