San Antonio — The Progressive Retailers Organization was at the Westin La Cantera Hill Coun
Members of Home Theater Specialists of America (HTSA) are coping with the economic downturn by bolstering their businesses with new products and services.
That was the major takeaway from the biannual meeting of custom installers, held here earlier this month at the Ritz-Carlton Hotel.
After cutting costs through staff and inventory reductions, the buying group's dealers and integrators have focused on adding new categories like high-performance networking and LED lighting fixtures (the latter through a new HTSA partnership with Renaissance Lighting). The business extensions, members said, will help supplant slower sales and position them for a bonanza when the economy recovers.
“Everyone has had to adjust their business models to survive on less volume in this environment,” HTSA executive director Richard Glikes told TWICE. “And once the economy comes back, we'll be in great shape.”
Glikes described the group's 59 members as contractors that must “diversify and add more products to the mix.”
Among those testing new waters is St. Louis-based The Sound Room, which has added cellphone and networking systems to its repertoire, and is selling and installing solar panels through an HTSA training partnership with Sharp.
Part of the inspiration, said president David Young, is that “I get bored easily and want to try new things. But you need to change the business with the changing environment.”
Young further boosted his business by forming an informal referral partnership with other local companies — including a game room store, an interior designer, an electrical contractor and an architect — which they call The Solution Center.
“We all share the same customer base, so we send customers to one another and share leads,” Young told attendees during a panel discussion. The one-stop team approach provides clients with expertise where skill sets are limited, and helps keep sales within the group.
Young is also laying the groundwork for future business by holding educational in-store seminars for consumers and the trade, and by allowing local businesses to use his sound rooms for demos. The effort creates loyalty and establishes The Sound Room as a destination, explained consultant Joe Zanola, and, hopefully, “they will come back when they're ready to make a purchase or have a project.”
Hargate Theatre Vision in Palm Springs, Calif., is similarly diversifying by adding surveillance security and lighting control, and is doing more commercial work with local resorts, to offset the downturn in TV prices and second-home installations. “We want to pick up new lines so we'll be in a good position when the economy returns,” explained general manager Michael Dean.
For Joseph Akhtarzad, VP of Santa Monica, Calif.-based Video & Audio Center, diversification meant a new dual-store location with Southern California furniture chain Power of Home. “We share the cost of the lease and we also share the traffic that each of us draws,” he said.
Audio Advice, the award-winning custom installer in Raleigh, N.C., is also adding a new location, a combination design center and showroom that will open next month within a former Tweeter store in Charlotte, N.C.
Jobs have tended to be smaller but more frequent, chairman Leon Shaw told TWICE, resulting in a net increase in business year over year. Helping to drive those new orders, said president/CEO Scott Newnam, is a search engine optimization program piloted by Audio Advice through an HTSA partnership with online marketing firm AV NetResults. “We're getting customers who wouldn't have known who we are and we're increasing our budget quarterly,” he said.
Other HTSA initiatives, noted Glikes, include an email newsletter, redesigned Web site and an 84-page luxury magazine called HD Living for end users; a new search engine-optimized Web site template for use by individual HTSA members; and the creation of a charitable foundation for veterans that will provide control devices for amputees wounded in Iraq and Afghanistan.
Glikes said business is still challenging for the $400 million group, although sales improved in August, traffic is ramping up, and many competitors, including on-the-fly “trunk slammers,” have been swept away by the recession.
Membership is down by four this year — two left the group and two closed shop — and HTSA would like to open its ranks to four or five more companies if and when appropriate, he said.
New vendor partners include the aforementioned Renaissance; VIP Cinema Seating; Sim2; and Panasonic's consumer division, which joins the professional products line on HTSA's dance card. At the same time, the group has parted ways with Marantz, Klipsch and Definitive Technologies, allowing it to play a larger role with a smaller base of vendors, Glikes said.