By Lisa Johnston
New products on display at the American International Toy Fair, held in N
Geek Squad, Best Buy's computer support team, has added a new service to it's repair menu: remote computer support. The service makes it possible for Geek Squad technicians to connect to customers' computer remotely to fix a variety of problems, often eliminating the need for a home visit.
The program comes 11 months after rival Circuit City began providing online PC support services through a partnership with third-party provider PlumChoice. Circuit City continues to offer remote support under its new firedog service program.
All technicians supporting the new Geek Squad remote service are based in a central office located here.
Geek Squad says it can address a number of issues remotely, including repairing an operating system, removing a virus or spyware infection, or securing a private wireless network. Technicians stay on the phone with the customer throughout the procedure, explaining the problem's causes and the steps to resolution.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.