By Lisa Johnston
New products on display at the American International Toy Fair, held in N
Beyond Warranty, a warranty development company based here, is offering a national and international onsite service program called Machine Buddy.
The program, introduced last fall, dispatches service teams to consumers and business owners whose malfunctioning products are not covered by extended service plans.
"If there is a low likelihood that your equipment will face a failure, then you must determine if a service contract is the best solution," said Ronald Sanchez, senior executive in charge of field service programs at Beyond Warranty. "We don't sell freezers, big-screen TVs or home electronics; we focus on the needs of our customers and provide them with the one service they called for," he said.
The company, founded as a warranty project business, provides such functions as customer service; help desk; technical support; software, hardware and Internet support services; service administration; industry consulting; and claims audit and administration. "We combine expertise in underwriting, field services, call center and compliance to help provide some of the best experience and development knowledge in the industry," said Will McCusker, a Beyond Warranty officer.
For more information call (800) 805-1821.
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