Amazon.com Reclaims The Best Consumer Direct Award

By Alan Wolf On Oct 12 2009 - 6:00am




Little more than a decade after adding CE to its assortment, Amazon.com has grown from a channel upstart struggling to gain credibility with vendors to a force of nature in electronics retailing.

Indeed, the online-only retailer recently cracked the Top 10 on TWICE's Top 100 CE Retailers ranking with an estimated $3.3 billion in electronics sales last year, and has long been perceived by Best Buy as its greatest competitive threat after Wal-Mart.

This year, amid the worst economic crisis in memory, Amazon pressed its virtual storefront advantage by adding new products and services, such as an updated Kindle, the category-defining e-book reader, and an ever-widening array of video-on-demand options — all while keeping prices competitive and sales growing by the double digits.

As CE VP Paul Ryder noted in a statement to TWICE, “We want our customers to have the best possible shopping experience. That's why we are constantly focused on our mission of offering the broadest selection, the ultimate convenience and low prices.”

He continued: “Over the past few months, we have unveiled a host if initiatives that fall out of that core mission. We recently launched AmazonBasics, a new private-label collection of electronics 'basics' that combine quality and value. Additionally, we launched AmazonWireless, a new Web site by Amazon.com offering cellphones and wireless plans, easy shopping without rebate hassles, and free two-day shipping on all orders.”

The e-tailer also introduced online scheduled delivery on large items, such as flat-screen TVs, so that customers can pick delivery times that are convenient for them.

“Combined with our ability to offer customers helpful, educational content from manufacturers and [consumers] in the forms of reviews, video uploads, product descriptions and discussion boards, we believe that these initiatives enable our customers to find the right products for them and make the shopping experience as easy and enjoyable as possible,” Ryder said.

TWICE agrees, and has accordingly awarded Amazon its second win since 2005.

Alert to All Users of the Disqus commenting system:

Because of a recent global security issue, the Disqus website recommends that all users change their Disqus passwords. Heres a URL about the issue:

http://engineering.disqus.com/2014/04/10/heartbleed.html

 

 

 

 

Connect

 

PHOTOS

Enjoy the greatest pictures taken from famous shows and events this year.

Current Issue

Webcast

This TWICE webinar,  hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.