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ljohnston's picture

Return To Sender

Wrong color. Missing parts. Damaged. Ill-fitting. Returns are pretty much unavoidable in the world of online retail.

Most merchants would agree they’ve had to deal with all kinds of returns — from clothing that simply didn't suit a customer’s taste, to toy recalls or even items with missing pieces.

Dek: 
Online returns don’t have to be your biggest nightmare
jpalenchar's picture

High-Res Audio Coming To More Smartphones

Playback of high-resolution 192kHz/24-bit music files — FLAC at least — turned up in the latest HTC One M9 flagship smartphone, and it could soon turn up in midtier models, thanks to new Qualcomm smartphone chipsets — the Snapdragon 620 and 618 — expected to be in devices in the second half of 2015.

awolf's picture

The End May Be Nigh For RadioShack

There are conflicting reports coming out of this week’s bankruptcy auction for RadioShack.

Depending on whose unnamed sources you believe, either Standard General won the bidding after upping its offer to $180 million, or term-lender Salus Capital Partners countered with a $270 million cash deal.

Dek: 
A winning bid by Salus could spell liquidation
awolf's picture

How To Avoid Becoming The Next Meerkat

This month should have been the coming out party for Meerkat. For weeks their video-sharing app had been spreading like wildfire, with positive reviews from the press and a rapidly growing user base.

Part of the rapidly growing audience was due to the app’s well thought out connection to Twitter’s graph, making it easier to quickly connect to people they already followed. And all this action was rolling right into SXSW, the interactive industry’s biggest get together.

Dek: 
Coattail at your own risk
ljohnston's picture

Retailers Can’t Afford To Ignore Social Media

Today social media is more popular than ever, and that popularity is only going to increase. With the rise of smartphones and tablets, consumers are more inclined to check their social-media accounts multiple times throughout the day. Americans spend more time on social media than any other major Internet activity, including email, and approximately 60 percent of social-media time is spent on smartphones and tablets, Business Insider reported.

Dek: 
Consumers spend more time on social media than any other major Internet activity
awolf's picture

Selecting The Right Warranty Partner

Sure, extended warranties are often misunderstood by consumers and salespeople, but for retailers they can be used as a competitive advantage that can maximize product sales and build customer loyalty. No matter how careful customers are, the fact remains: products still break or malfunction. If not covered properly, that new fridge, dishwasher or TV could end up costing far more than anticipated – and then nobody’s happy.

Dek: 
Picking an extended-warranty provider doesn't have to be overwhelming
awolf's picture

Why CE Trade-in Programs Make Sense

Sales of smartphones totaled 1.2 billion units last year, according to Gartner. The opportunity for retailers to capitalize on this massive consumer electronics purchasing trend is huge. But with so many retailers offering smartphones, tablets and other electronics, how can retailers set themselves apart from the crowd?

Dek: 
Customers spend more, and visit more often, with trade-in dollars

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