Atlanta. — Consumer Returns 2008, a three-day conference on returns prevention and management strategies co-sponsored by TWICE, will be held Oct. 27-29 at the Renaissance Atlanta Hotel here.
The event is designed to help consumer electronics and major appliance retailers and manufacturers enhance profitability by reducing returns, optimizing reverse logistics processes, and ramping up asset recovery efforts.
Returns cost the CE industry alone nearly $14 billion last year, the Wall Street Journal reported, and 68 percent of returned products are in full working order, Accenture said.
Highlights of the event will include:
Other confirmed speakers include Wal-Mart’s Chuck Johnston, returns centers senior director; Geoff Dalton, national install manager, The Home Depot; Larry Faye, distribution VP at Circuit City; Walter Broussard, store operations senior VP for Conn’s; Lalit Panda, supply chain senior VP at Harmaan International; and Steve Whalen, supply chain operations director for Whirlpool.
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A keynote address on consumer education strategies by Sony senior VP Mike Abary;
A presentation on the Aquos Advantage program by Sharp Electronics’ senior VP Chuck Schaefer;
A panel on utilizing returns-related data with Best Buy innovations manager John Slothower and LG Electronics senior quality management director Jon Heller.www.consumerreturnsusa.com.