Upper Saddle River, N.J. - Onkyo
is offering free repairs to owners of select A/V receivers and home-theater
receiver/speaker packages that suffer from non-safety-related defects.
A limited number of units among a dozen SKUs
made during November 2011 through January 2012 could exhibit one or two
defects, the company said. Consumers could find that after they turn their AVR
on, it might turn itself off. The other issue is static noise emitted from
speakers when an AVR is playing at low levels.
The affected Onkyo products include
the TX-8255, TX-8050, HT-RC360,
TX-SR309, TX-NR609, TX-NR709, TX-NR809, TX-NR1009 and TX-NR5009 AVRs. The
affected receiver/speaker packages are the HT-S3400 package using the HT-R390 AVR, HT-S7409 package using the TX-NR609 AVR, and the HT-S8409 package using the TX-NR609 AVR.
Onkyo is asking consumers to go
to a web
to enter their product's serial number to verify that the product will
require service. Consumers could also call customer support at (800) 229-1687
and select option 3 to determine is the product is part of the limited
production lot in need of repair.
Affected consumers will be able to request a
prepaid return label or, if necessary, a box, packing and prepaid return label,
the company said. The unit will be shipped to Onkyo's service center, repaired
and returned at no cost.
The affected products were also sold in at
least one other country, the U.K., according to Onkyo's U.K. website
Upper Saddle River, N.J. - Onkyo is offering free repairs to owners of select A/V receivers and home-theater receiver/speaker packages that suffer from non-safety-related defects.