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Toshiba Announces Extra Push To Recall Sony Batteries

6/19/2007 09:36:00 AM Eastern

Tokyo —Toshiba announced it would be implementing additional measures designed to encourage greater customer participation in the global program to replace certain Sony battery packs installed in some Toshiba portable computers.

On Sept. 28, 2006, Sony announced a global replacement program for a number of battery packs supplied to computer makers, Toshiba among them. Toshiba is participating in the program and offering its customers free replacement of the battery packs identified by Sony.

On May 24, 2007, a Toshiba portable computer with a Sony battery pack caught fire. Toshiba reportedly immediately asked Sony to investigate, and the investigation confirmed that the cause of the fire was the battery pack, as in other incidents reported earlier. Despite Toshiba’s continued efforts to promote participation in the replacement program, and although Sony recommended replacement, the PC still had the original battery pack. This incident followed another that occurred this April in Japan, also involving an un-replaced battery pack.

Toshiba said in a release that it is “embarking on a new round of efforts to encourage customers to check their PCs and to get the battery replaced if it is on the list.”

Owners of Toshiba notebook PCs with any of the PC models on the list are urgently requested to visit their local Toshiba Web site or contact a local customer support center and determine whether their PC has one of the subject Sony battery packs. The Toshiba Web site provides a battery check utility and visual identification manual.

The affected Sony battery packs will be replaced free of charge. This offer covers only battery pack replacement and does not include replacement of any Toshiba computer.

Affected models and their model number(s) include:

Dynabook Qosmio F30 (PQF30) 

Dynabook Qosmio G30 (PQG30) 

Dynabook R10 (PAR10)  

Dynabook Satellite T10, T11, T12 (PST10)  

Dynabook SS L10, L11 (PPL10)  

Dynabook SS LX (PALX1, PALX2)  

Dynabook SS M10, M11 (PPM10)  

Dynabook SS M11 (PPM1A)     

Dynabook SS M35 (PPM35)      

Dynabook SS MX (PAMX1)     

Dynabook SS MX (PAMX2, PAMX3)     

Portege M300 (PPM30)

Portege M400 (PPM40) 

Portege M500 (PPM50)   

Portege S100 (PPS10)

Qosmio F30 (PQF30)  

Qosmio G30 (PQG30, PQG31, PQG32)   

Satellite A50 (PSA50)

Satellite Pro U200 (PLUA1) 

Satellite R10 (PSR10)

Satellite U200 (PLUA0)

Tecra A2 (PTA20)  

Tecra A3X (PTA3X)  

Tecra M3 (PTM30)

Tecra M4 (PTM40)

Tecra M5 (PTM50, PTM51)

Tecra M6 (PTM60)

Tecra S3 (PTS30)

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