St. Paul, Minn. — Sanus Systems, which designs A/V furniture, mounts and accessories, has announced an improved consumer hotline with extended hours, installation and assembly help, and product problem solving.
The service is designed to assist retailers by reportedly removing the bulk of consumer questions and follow-up from the stores’ personnel, pointing them toward the support staff. According to the company, most calls are answered within 30 seconds, and problems are generally resolved in less than five minutes.
The hotline’s toll-free number is (800) 359-5520. It is staffed Mondays through Fridays, from 7 a.m. to 7 p.m. At other times, consumers may leave a voicemail or e-mail firstname.lastname@example.org.