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Channel Partners Expands Break Fix Service

4/11/2014 12:08:00 PM Eastern

Irvine, Calif. Channel Partners has expanded its Break Fix sales-floor services program by building a national on-site support team and an in-house troubleshooting desk.

The company, a unit of BDS Marketing, said the expansion follows the successful implementation and execution of Break Fix with several national chains and brands.

“With the retail floor continuing to evolve into an interactive destination for consumers, ensuring brands are properly presented at retail to support sales growth and brand loyalty is of the utmost importance,” said Channel Partners president Mike Britton. “The Channel Partners’ Break Fix team is profiled, highly trained, and properly equipped with the tools to think quickly on their feet, problem solve, execute at the highest levels and deliver results.”

Designed to be a solution for brands and retailers with interactive displays or light technical needs at retail, Break Fix provides more than 500 “X-Pert” team members across the country that are trained in display and in-line placement; light technical support; and assembly on a project or continuity basis.

The team is supported by Channel Partners’ new in-house troubleshooting desk, which is available to reps and retailers, and a parts management and fulfillment warehouse. The company said the rapid deployment of its highly trained technicians “supports sales growth and brand loyalty, effectively delivering faster speed-to-fix solutions, consistent national execution, lower costs through the syndicated team model, and results-driven execution.”

Channel Partners and its sister divisions BDSmktg and RMSe serve a diverse client list that includes Brother, Canon, Consumer Cellular, Dell, DirecTV, FedEx Office, GoPro, Jawbone, Lookout, Motorola, Rand McNally, Sam’s Club, Staples, Toshiba, TTI Floorcare (Hoover, Dirt Devil and Oreck) and Walmart.

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