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Canon To Use eGain 10 For Customer Support

7/12/2011 04:03:58 PM Eastern

Lake Success, N.Y. - Canon USA
and eGain said Tuesday that Canon has selected the eGain 10 software suite to
provide multichannel customer call center service support in a variety of
languages.

eGain said Canon will use the
software to provide service in a variety of languages (English, French, Spanish
and Portuguese) from the same deployment.

The solutions include the following applications:

  • Gain Chat offering proactive and reactive chat exchange;

  • Gain Mail for email response management;

  • Gain KnowledgeAgent for contact center knowledge management;
    and

  • Gain SelfSerive for customer web self-service.