twice connect

Canon To Use eGain 10 For Customer Support

7/12/2011 04:03:58 PM Eastern

Lake Success, N.Y. - Canon USA
and eGain said Tuesday that Canon has selected the eGain 10 software suite to
provide multichannel customer call center service support in a variety of

eGain said Canon will use the
software to provide service in a variety of languages (English, French, Spanish
and Portuguese) from the same deployment.

The solutions include the following applications:

  • Gain Chat offering proactive and reactive chat exchange;

  • Gain Mail for email response management;

  • Gain KnowledgeAgent for contact center knowledge management;

  • Gain SelfSerive for customer web self-service.

ProSource Meeting Filled With Optimism

San Antonio — Optimism reigned at ProSource’s

Ingram Draws 500 To Spring Vendor Expo

Scottsdale, Ariz. — Ingram Micro Consumer

CEA Holds ’14 Digital Patriots Dinner

Washington — CEA held its annual Digital Patriots’

8 Technology Accessories For a Greener Earth

An Earth Day review of Earth-friendly products, by

BrandSource Shows Diverse Product Selection

BrandSource’s Summit show at the Marriott World

Scenes From Toy Fair

By Lisa Johnston

ADL Honors Morales, Bilas, Paull, Weedfald At Annual Dinner

New York — The Anti-Defamation League’s National