N.J. - LG Electronics USA today introduced a self-diagnosis tool for clothes
washers and dryers that allows customer service reps to troubleshoot mechanical
issues over the phone.
With the new technology,
dubbed SmartDiagnosis, consumers can be instructed to press select buttons on
the laundry unit to trigger a series of diagnostic tones. Each tone corresponds
with a specific potential maintenance need that can be identified by service
technicians over the phone.
LG said the tool
can help service staffers quickly and efficiently troubleshoot mechanical
issues over the phone, limiting costly, inconvenient service calls and in-home
visits. In those instances where a service visit is required, the field
technician can come prepared with the correct parts, enabling the repair to be
resolved in one visit, the company said.
In a statement, Peter
Reiner, LG's senior marketing VP said, "SmartDiagnosis technology is another
example of LG's commitment to offering smart appliance innovations that deliver
new levels of interactivity, convenience and reliability, ultimately offering
consumers something better."
now available on models WM3875 and WM3885, LG's newest front-load steam washers
with six-motion technology, and the WT5101 and WT500, the company's first
top-load Wave series washers, along with their companion dryers.
Both washer series
feature LG's direct drive motor which has fewer moving parts than conventional
motors and a 10-year warranty. The direct drive motor enables innovations such
as six-motion technology, which allows the washer drum to tailor each laundry load
with a combination of motions including rolling, stepping, swinging, scrubbing,
filtration and tumbling.
The service is also available
on select Sears Kenmore laundry models.
Englewood Cliffs, N.J. - LG Electronics USA today introduced a self-diagnosis tool for clothes washers and dryers that allows customer service reps to troubleshoot mechanical issues over the phone.