8x8 Posts First Profitable Quarter, Adds Virtual Office Features

By Greg Scoblete On Sep 3 2007 - 6:00am

VoIP provider 8x8 said last month that it enjoyed its first positive quarter since launching is Packet8 service in 2002.

For the first quarter, ended June 30, the company posted a net income of $508,000 vs. a $2.9 million net loss in the year ago quarter. During the first quarter, 8x8's total revenue hit $14.7, up from $14.4 million in the first quarter 2006.

The firm's Virtual Office service saw revenue gains of 23 percent over the previous quarter, while residential voice revenue dropped 5 percent.

According to 8x8, Virtual Office now boasts 8,000 small-to-medium business subscribers, accounting for 44 percent of the company's total revenue in the first quarter.

8x8 also said it would add a hosted call center and professional installation in select markets for Virtual Office customers.

The Packet8 Complete Contact Center is a multimedia call center platform that offers "enterprise class functionality" alongside Virtual Office's iPBX features, the company said. It was developed with call center firm Contactual to allow Virtual Office users to operate multichannel call centers within Packet8.

According to 8x8, the solution is hosted and so does not require specialized hardware or software, but only a Web browser and voice terminal. It features skills-based routing, multimedia management, real time monitoring and reporting, voice recording and logging and interactive vice response, among other features.

8x8 will also offer professional installation for its Virtual Office product in select markets. The service, delivered in conjunction with broadband installer , will also include on-site technical support and repair.

Installation services will be rolled out in San Francisco, San Jose and Oakland, Calif.; Denver; Seattle; Portland, Ore.; Chicago; Minneapolis/St. Paul; St. Louis; and Dallas/Fort Worth and Houston. Beginning on or about Aug. 30, other markets, including Los Angeles, San Diego, Phoenix, Atlanta, Miami, Washington, Philadelphia, New York and Boston, come online.

8x8 also announced it has expanded the calling area of its Packet8 Freedom Unlimited residential calling service and reduced the monthly fee for the Packet8 Freedom Unlimited Global international calling plan.

The Packet8 Freedom Unlimited VoIP calling plan, which previously offered unlimited local and long-distance residential calling in the United States and Canada, now includes unlimited calls to regular, non-mobile phone numbers in Puerto Rico, Guam, U.S. Virgin Islands, France, Italy, Ireland, Spain and United Kingdom along with unlimited in-network calling to other Packet8 subscribers worldwide. The monthly service fee for the expanded Freedom Unlimited calling plan is $24.99.

Meanwhile, the Packet8 Freedom Unlimited Global international calling plan, previously priced at $49.99 per month, is now available at a cost of $29.99 per month. Freedom Unlimited Global offers unlimited local and long-distance calling to any number in the United States and Canada plus unlimited calling to regular, non-mobile numbers in more than 40 different countries.

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