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San Antonio — The Progressive Retailers Organization was at the Westin La Cantera Hill Coun
Sterling, Va. – New, the extended-service plan provider, has begun a multi-phase upgrade of its online service management platform, ServiceBench.com, with a new site design and enhanced features.
The updated design provides quick and easy access to ServiceBench’s entire suite of integrated service management solutions, New said, including automated claims processing, scheduling and dispatching, field work management, and real-time updates and analytics.
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New York — B&H and SquareTrade, a leading technology protection plan provider, have partnered to provide customer-centric protection plans for all B&H consumer and professional electronics products sold in-store or online at BandH.com.
“The importance of protecting equipment from accidental damage cannot be underestimated for the serious photographer or videographer. We believe that a SquareTrade protection plan is a highly valuable product for our customers,” said Yossi Fogel, B&H’s photo sales director.
St. James, N.Y. - Global Warranty Group (GWG) is adding free roadside assistance to its wireless protection plans.
Its new OnDemand Roadside Assistance program provides 24-hour, toll-free, fixed-rate referral dispatch for emergency services such as towing, fuel delivery, tire changing, winching, lockout service and jump-starting.
The service is now included with GWG’s signature mobile warranty plans at no charge.
New York – Amtrust Financial Services, parent of extended service provider Warrantech, has ranked 60th on Fortune Magazine’s Top 100 Fastest Growing Companies list.
The ranking is based on Amtrust’s 28 percent earnings growth, 34 percent revenue growth, and a total return of 40 percent over the last three years.
New York — Warranty Hotel has released an open application programming interface (API) for retailers to support market-wide adoption of its namesake warranty and loyalty program storage platform.
The company’s flagship Warranty Hotel Standard allows consumers and retailers to organize and track their extended warranty contracts, receipts, repair records, proofs-of-purchase and loyalty rewards programs online.
Irving, Texas – A new extended-service contract company has joined the CE fray.
New Leaf Service Contracts, founded by former Warrantech president Sean Hicks and chief financial officer Rick Gavino, promised to bring “a whole new approach” to the service-contract industry.
The third-party administrator said it is backed by Dealers Assurance and Starr Indemnity and Liability, both A.M. Best-rated underwriters, and offers service contract coverage for CE, fitness equipment, musical instruments, furniture and other consumer categories.
Atlanta - Assurant Solutions, a provider of extended service contracts, is now offering its retail clients a wide range of support services for their CE, majap and mobile customers.
The new program, Assurant Expert Services, covers a wide range of categories including computers and peripherals; mobile devices; TVs and home theater systems; small electronics; and major appliances. Services include installation, setup, support, in-home appliance repair, product delivery and setup, and virus and spyware removal.
Indianapolis - The Custom Electronic Design and Installation Association (CEDIA) has selected Global Warranty Group (GWG) to provide extended service contract programs to its members and their customers.
GWG, which also develops OEM warranty programs for CE and white-goods vendors, said it will leverage its decade-long experience in developing and delivering innovative warranty solutions to help CEDIA members strengthen their product service offerings and boost customer loyalty.
NEW YORK — Extended-service plan (ESP) providers are rolling out new programs and services to help retailers offset choppy demand and contracting price points on CE and appliance products.
NEW YORK – A number of recent and not-so-recent entries into the extended warranty arena, including SquareTrade, Worth Ave. Group, Safeware and FreeWarranty.com, are looking to disrupt the industry apple cart through direct sales, more liberal terms and lower prices.
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