By Lisa Johnston
New products on display at the American International Toy Fair, held in N
Ann Arbor, Mich. – A sharp drop in online customer satisfaction, and improved service and deeper discounts at brick-and-mortar stores, has leveled the playing field between the two retail channels, a new study has found.
According the American Customer Satisfaction Index (ACSI), which rates companies on a scale of 0 to 100 based on thousands of consumer interviews, brick-and-mortar retailers equaled their online counterparts for the first time since e-tailers were added to the satisfaction surveys 14 years ago.
This TWICE webinar, hosted by senior editor Alan Wolf, will take a look at what may be the hottest CE products at retail that will be sold during the all-important fourth quarter. Top technologies, market strategies and industry trends will be discussed with industry analysts and executives.
Indianapolis – hhgregg reported a 5 percent drop in net sales and lower net earnings for the second quarter, ended Sept. 30.
Net sales for the quarter decreased to $587.6 million from $618.6 million in the comparable prior-year period. The decrease for the three month period was the result of a comparable store sales decrease of 8.8 percent along with the lapping of strong grand opening sales performance from stores that opened in the prior fiscal year, partially offset by the net addition of 19 stores during the past 12 months.