New York — The Anti-Defamation League’s National Consumer Technology Industry divisio
No Facebook did not rescue my neighbor’s cat from a tree nor did Twitter pull a child from a burning home, but the two websites managed to turn a potentially bad customer experience for me into something positive.
Backstory: My wife and I spent a few days visiting stores in search of new everyday dishware. Yes, I lead an exciting life...
After having no luck we decided to do our shopping online. We were both a little concerned about making such a purchase online. My worry
Walmart’s announcement that it will be testing the use of physical lockers at local stores — another method for consumers to pick up purchases — made the rounds on the internet yesterday.
Economist/pundit Charles Krauthammer has come up with an interesting proposal that would solve the Cypriot banking scandal and open Apple up to new investment opportunities.
On Fox News he suggested that Apple simply buy the entire island for the cost of the bailout. The first payment of about $13 billion is due in April. Krauthammer said this equates to about a quarter of Apple’s available cash, so it is eminently doable.
However, his best suggestion is renaming the
If you’ve read some of my previous posts, you know I advocate “complete experience” merchandising. Consumers want the “best” price possible, however, not at the expense of everything else.
The product must be “right,” and that includes before, during and after sale support, and of these three, none is more important than what happens after. If they’re not happy, both the retailer and the manufacturer will suffer.
I recall much
The executives we interviewed provided us with plenty of suggestions in both CE and non-CE categories. But almost in unison the executives said retailers should
Excuse us if we don’t panic over a news report out of Japan earlier this week that the industry’s leading champion of plasma TV technology, Panasonic, is allegedly ready to pull the plug and discontinue a technology that many perceive as still producing the best picture in the business, and certainly the best value.
Why, you may ask, the hesitancy to report this big news? The source of
Well, all good things must come to an end. After more than 40 years in this industry, I will be hanging up my CE guns and spurs as I head into the great unknown of retirement.
I thought it might be fun to offer my retrospective on some of the changes in consumer electronics that I’ve experienced since 1972 when I found myself injected into this industry. Hop aboard my way-back machine and take a trip with me down memory lane.
My first real CE job, after discharging from
While there’s no question that Amazon.com is siphoning off sales from physical stores, retailers’ biggest competitors still remain … other retailers.
A recent survey of 1,000 consumers by market research firm ClickIQ showed that Amazon isn’t always the biggest beneficiary of showrooming, and that Best Buy isn’t the only big-box chain facing the phenomenon.
What’s more, the results indicate that online purchases made as a result of
DirecTV’s latest whole-home DVR system called the Genie has been available and widely advertised for a few months now, but in light of the extensive publicity that rival Dish Network has received for its controversial ad-skipping Hopper system, it seemed a good time to see exactly how the 800-pound satellite gorilla was handling the hardware challenge.
I can report that after several months of use, the Genie has proven to be a compelling whole-home contender if you don’t
Free is always better, but free and legal is the best.
At least that is what music lovers appear to be thinking. According to The NPD Group, illegal music downloads conducted via Peer-to-Peer (P2P) websites dropped off dramatically in 2012 as people opted for online music streaming services as their preferred choice for free music.
Data from NPD’s Annual Music Study 2012 showed a 17 percent decline in P2P usage. The actual number of Internet users utilizing P2P
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