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San Antonio — The Progressive Retailers Organization was at the Westin La Cantera Hill Coun
A warning to HP and other PC companies with the upcoming Slate tablet PC and other post-iPad tablet PCs: Stop trying to sell your new devices by touting alleged technical superiorities. Resist emphasizing faster processors, array of connecting jacks and memory slots, Flash compatibility, 1080p video playback, built-in cameras/video recorders, and that they run Windows 7. What HP and Microsoft and all tablet makers to follow have missed is that iPad is not a tablet PC.
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Michael O’Hara is CEO Consensus Advisors
A goal of The Big Story is to relate a major news event from the prior week to the retailing and consumer products universe. For the past two years, the gravity of the global financial crisis has presented countless opportunities to explore the impact of macroeconomic trauma on the businesses with whom we work and upon which we focus. For example, last Thursday, the court overseeing the Lehman Bros. bankruptcy released the 2,200
Accenture has identified five great growth markets in the consumer electronics industry. Consumer electronics companies would be likely to boost revenues and profits and accelerate towards high performance by selecting at least a few of these — and perhaps all of them. These opportunities are timely, focused and real.
These opportunities emerged from Accenture’s new global online survey results of 16,000 Internet-enabled consumers in four emerging markets (China, India,
Consumer electronics merchants across the nation are currently part of a proposed antitrust class action lawsuit by merchants against Visa, MasterCard and their member banks. With the case now at a critical juncture, merchants of all sizes should consider the relative merits of proceeding as part of a class action and other options for protecting their legal rights.
In the so-called “interchange” case, 20 merchants ranging from grocery stores to opticians allege that the
Ted Hoy is VP of product at Digital River
The e-commerce experience is all about taking the shopping environment to the consumer instead of the consumer physically going to the shop. Today, however, this scenario is changing rapidly.
As the usage of next-generation handsets grows and mobile technology continues to advance, bringing the experience to the consumer will increasingly mean delivering it to their mobile devices. Even though mobile commerce
Mark Rowan is president of Griffin Technology
Since it was announced in January, the mainstream and technical press have spent thousands of pages on how the iPad will (or won’t) change the way we consume media.
The futurecasting has been all over the map. The iPad will kill the book. The iPad will roll over the nook and the Kindle and force content providers to play a new kind of game. The iPad will allow short-distance levitation and clear up persistent skin
Even in good times, consumer electronics retailers live on the edge - razor-thin margins, unrelenting competitors, fickle consumers. When times are as difficult as they have been in 2009, weak retailers simply close their doors, and the good ones cut expenses and hold their breath waiting for the storm to pass.
As difficult as times are, you would assume that retailers would do everything they could to sell to the prospects who do visit their stores, but the majority of retailers don
The idea of sending video and audio without wires is easy to understand. From the first land-based analog broadcast towers to modern digital satellite dishes, wireless has been one of the best and most popular ways of distributing media content from the service provider to the home.
Once the content enters the home, however, the idea of wireless media goes from being a natural and ubiquitous interface to a faraway dream of future possibilities. All too often, the elegant and HD pictures
It seems like everybody wants to “repackage” or “re-brand” sales these days.
They call the process anything and everything but “Sales”. It also seems that everybody wants to re-title salespeople anything other than “Salespeople.”
They are referred to as “Customer Service Rep”, “Customer Relationship Advisor”, “Service Counselor”, “Customer Experience Team Member”, etc
OK, you purchased traffic counters, had them installed in your stores and started collecting data -you may even have some interesting graphs and charts to show for your investment, but now what? How do you turn this data into better sales results? The hardest part of the process - “consuming” the insights and turning them into practical actions that lead to better sales performance - is the part that many retailers struggle with or simply get wrong.
While there are
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