Blogs

By: John Rice | August 20, 2012

How Can We Help You Today?

As a child, I would often go shopping with my Godmother, who lived with my Grandmother and helped her around the house (and with her business, I should add.) On shopping days, Erna - my Godmother - and I would head out of the house in Reading PA and walk a few blocks to the downtown district, towing a two-wheeled cart behind us.We would go to the butcher for meat, to the grocer for vegetables, to the baker for bread, and on the good days, to the confectioner for a treat. At each stop, the

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By: Joe Erdeman | August 20, 2012

Bundling Buy-Back Programs With Extended-Service Plans

The release of the new iPad 2 on March 11 has many Apple fans craving its increased power, the dual camera feature and that cool magnetic cover. But the original iPad is less than a year old. It’s difficult to justify purchasing another iPad when you’re still recovering from the expense of the first one. That’s the dilemma that faces many early adopters of cutting-edge technology. And it’s that demographic that we expect to find tech-refresh programs most

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By: Stewart Wolpin | August 20, 2012

A Standard(s) CTIA

After an event such as the just concluded CTIA in Orlando, I am invariably asked, “So, whaddya see?” meaning, “What cool gadgets did you see that I may want to buy or at least drool longingly over?”

And, yes, this CTIA show produced some cool gadgets - 3D phones from Sprint/HTC and AT&T/LG, for instance. I stumbled across some other

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By: John Quattrucci | August 20, 2012

Customers Who Have Bought An Extended Warranty And … Gasp … Use it?

You approach the service counter of a typical retailer, any  retailer, armed only with a defective product and the extended service you purchased on it. You recall back one year ago when you purchased the product. The sales associate spun a glowing tale of being able to take care of you and your product for an additional three years beyond the manufacturer’s warranty. You were skeptical as it was explained to you about all the time, money and headaches that you would avoid if you

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By: Bill Matthies | August 20, 2012

3DTV: What Would Captain Jack Say?

“There will be nearly 50 million 3DTV displays sold worldwide in 2015, up from just over 3 million in 2010, according to one forecast.”  March 7, 2010

“. . . market research firm _____ has doubled its forecast for 3D TV sales in 2010. The firm’s previous prediction of 1.2 million sets sold this year has been revised upward to 2.5 million, with a forecast of 27 million units sold in 2013.”  April 11, 2010

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By: Stewart Wolpin | August 20, 2012

3D HDTV FUBAR

It was one of dozens of otherwise innocuous and usually ignored CES appointment queries. Apparently Polaroid Eyewear, an unfamiliar company with a familiar name, has a booth at CES (South Hall 13616) at which they will exhibit passive Polarized glasses for 3D viewing.

Why, I asked myself, would anyone buy polarized 3D glasses? That’s like opening a store to sell little ketchup packets. Passive 3D glasses only work in movie theaters, and they’re free.

So,

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By: Bill Matthies | August 20, 2012

The Lessons Of Social-Media Failure

The following appeared in the Jan. 12 online edition of Home Media Magazine.

“Netflix said it is halting a two-year-old program with Facebook that encouraged subscribers to share movie and television program ratings on the social media behemoth’s website.

” ‘Very few of you have signed on for this so we’re pulling it back today to regroup, which includes testing new concepts, and ultimately finding a more appealing program for all of our

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By: John Sekevitch | August 20, 2012

Developing a Profitable (Low Conflict) Direct-to-Consumer Strategy

Reorienting to the Reality of the Market.
For today’s consumer electronics manufacturers, it’s no longer a question of whether or not to have a direct-to-consumer (D2C) online sales channel. The reality of modern business has already settled that issue — it’s a necessity for the long-term survival of their brands as well as their ability to be a strong, vibrant partner well into the future. Rather, the question CE manufacturers should be asking is how to

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By: Stewart Wolpin | August 20, 2012

Glasses-free 3D Still Years (and Years) Away

Do TV manufacturers not want 3D to succeed?Just before Thanksgiving, I noted how 3D HDTV makers couldn’t get retail 3D demos straight. Just before CES, I noted how 3D HDTV makers were further mucking up the 3D market by introducing passive 3D HDTV when consumers hadn’t quite figured out or flocked to active 3D technology.

Then, at CES, several makers including LG, Sony and Toshiba, have completed the 3D HDTV idiocy trilogy by demonstrating glasses-free 3D, aka

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By: Stephen Baker | August 20, 2012

Further Confirmation

Best Buy’s poor results today are not a glimpse into the future but a mirror into the past.

As we have been saying for much of 2010 this year is likely to be a very difficult one for most consumer electronics categories. Very high penetration rates and the effect of two years of growth above the overall retail economy have put consumer electronics ahead of the curve. It is now time that the rest of the market catches up.

Online has emerged as a strong alternative

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