San Antonio — The Progressive Retailers Organization was at the Westin La Cantera Hill Coun
Where should I start?
Ok, I know I’m supposed to write about 3D content, report that there will be even more content available this year and that that fact alone will drive 3DTV sales in the USA.
But as a CE lifer (no way am I divulging my number of CES visits!) and a first timer to the Cannes Film Festival and Market, my impression is that for these attendees, mixing business and pleasure is an art form. Vive la France!
Business at the festival is done on yachts
The book retailing industry has certainly changed hasn’t it?
According to the Statistical Abstract of the United States, the number of book retailers in the US declined 26% during the period 2000-2008, the most recent period for which there is published data. Certainly bad and we intuitively know things have gotten even worse since. Borders has already or is in the process of closing 200 of their stores with a possible additional 75 closings to follow. Fully
While the Electronic Entertainment Expo took place in the Los Angeles Convention Center, as it has every year since 1999 — with the exception of 2007 when the show relocated to Santa Monica — this show was different in many ways from past years.
The halls were just as crowded, just as loud and the booth babes just as scantily clad. On the surface it was E3 as usual. But there was something different. In some ways the excitement was gone, the cheers at the press
I live outside of Philadelphia. On Thursday, the temperature hit 99-degrees and may have set a record. I’m not sure, and I really don’t care about records. I only know that it was hot, humid and the only release from the heat was an evening thunderstorm that threatened to destroy the canopy on my back-yard deck. (There was modest damage. It can be repaired. Thanks for asking.)
While my calendar says that we have a few weeks before it is officially summer, let’s be
News comes today that Apple retail chief Ron Johnson has decided to leave the company to head up department store retailer JCPenney.
Those of us in tech always question the wisdom of anyone who leaves the industry, especially for one that most tech folks would consider mundane and boring. The gulf in perception between selling iPads and iPhones to the technological elite and the “rag trade” is very high, but for those of us who have spent our lives working in, or
The Importance of After-Sales Service for Home Appliance Manufacturers
A great brand name is among the most powerful forces in business, yielding happy, satisfied (aka loyal, repeat) customers who can serve as brand advocates, and who can also attract others to purchase.
This is particularly true for home appliance manufacturers, whose natural inclination is to focus on activities like pursuing next-generation products, innovative features, styles and
It was disappointing to see so many bitter comments from Sixth Avenue employees in recent days.
When the company started in the ’80s I was with an audio company that refused to even consider opening them as a dealer. In those days, audio was a hot product and consumers approached music with the fervor today reserved for video games and tablets.
New York had plenty of capable audio retailers, such as Harvey’s, Tech Hi-Fi, Atlantis, Stereo Warehouse, plus
Remember the BenQ JoyBee? The RCA Lyra? The Rio Forge 128? They were all casualties of the iPod in its march toward portable music player domination.
And if you’re paying attention, this whole lopsided Apple vs. the world scenario is playing itself out again in the nascent tablet PC wars.
This week, HP finally bowed its long-awaited webOS-based TouchPad, the 2,764th (give or take) iPad competitor. HP joins numerous Android tablets along with the RIM BlackBerry
Consumer Electronics Association (CEA) president Gary Shapiro sent the letter below to President Obama, Sens. Mitch McConnell (R-Ken.), John Boehner (R-Ohio), and Reps. Nancy Pelosi (D-Calif.) and Harry Reid (D-Nev.)
Dear President Obama and Congressional Leaders:
While you focus on the debt limit, Americans are concerned about jobs, paying their mortgage or rent, and saving for their children’s education. Yet, the debt limit debate and talk of raising taxes simply
Watson and the Future of Customer Service
These are the words that strike terror into the heart of the frustrated consumer:
“Your wait time will be approximately 20 minutes.”
“The customer service center is now closed. Please call back on Monday.”
“You have pressed an unassigned number in our phone support system.”
“Your call is very important to us.”
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