San Antonio — The Progressive Retailers Organization was at the Westin La Cantera Hill Coun
By some estimates the number of U.S. independent A/V car and home dealers is less than 70 percent of what it was 10 years ago. Some believe there are half as many, the result of relentless price pressure from mass merchandisers.
No doubt there are far fewer dealers today than in the past, but what about the future? Here are two different scenarios:
Scenario 1: Downward price pressure continues taking margin, sales and independent retail market share with it. More independents go out of business while mass merchandisers increase overall market share, at least in the mid- to low-end of the market.
Scenario 2: The independent car/home A/V channel stabilizes while growth for some (but not all mass merchandisers) continues. Soon a renaissance occurs for a growing number of independent specialists who gain increasing market share in their respective markets.
So, if we’re betting, which scenario do you think will happen? Well, based on what is, I have to go with Number 1, but based on what could be, Number 2. In fact I will go so far as to say it’s not a question of whether or not the second scenario will happen, only when and by who.
Here’s why: Much (but not all) of the “growth” you see occurring among mass merchandisers - Wal-Mart in particular - is of the “nature filling a vacuum” order. It happens because:
The perfect storm? In a way, but not the way you might imagine.
Wal-Mart correctly understands its limitations and works to its strengths. I will bet the company will stay the course, improving what it does, selling still more, just as it has in every other vertical it has entered. But there is a natural limit, and it isn’t the total market.
I hope Wal-Mart succeeds. Its involvement introduces millions of individuals to products they would never otherwise consider. Yes, I know there are retail alternatives ranging from the diminishing list of independents all the way to Best Buy, as well as a very short list of other national mass merchandisers. But with due respect to all of them, each of which has their place in CE distribution, none do all that should and could be done, things that can only be done by a “new” independent.
If you are an independent and feel you’ve lost business to Wal-Mart, Best Buy and other mass merchants, you’re trying to sell the wrong product to the wrong consumer, likely in the wrong way. Many (but not all) who buy their home/car A/V products at a mass merchandiser have little to no need to buy from you, presuming you want to sell them what the other guys offer. Your customers are those who are ready to move up, people who are ready for more functionality and greater performance, including the kind of pre- and post-sales support not available at Wal-Mart, Best Buy, and other mass merchant retailers.
But you’ve tried, you say, and nobody listened. I’m sure you did, including the fact that what you used to do brought you great success. But that was then and we’re talking now, and of greater importance, tomorrow. More than any other business you can name, yours is now unquestionably different, 10,000 percent different than in the past, and if you haven’t made the mandatory changes…
No one including me can tell you how to run your business. You are called independents for a reason and the things that make you so means one size does not fit all. However, I can provide a suggested framework for change, which you can then use as a template for reinventing your business. If you are reading this online, TWICE has included a link to a PDF. (Click here for link) Or you can call or email me and I’ll be happy to send it with no cost or obligation to you.
William Matthies is the CEO of Coyote Insight (www.coyoteinsight.com) and can be reached at email@example.com or at (714) 726-2901. Visit Business Wisdom at http://businesswisdom101.blogspot.com/