OH WOW!!!!!!!! Your kidding right? You mean if I lose my wallet while trying on paints in a clothing store and some how someone get one of my credit cards and charges money on it. I can sue the store because they forgot to tell me to keep my personal belongings with me? Cool. Where do I sign.

and I'm sure her net worth is $54 million, too.. what a crock.. let's just sue the big bad business to put some coin in my pocket -- ever heard of "backing up your data" - either by hard drive or even online... I agree a compensation for her laptop and te time invested is due, but not freaking $54 million --

It would be nice if someone could find a way to hold lawyers accountable for wasting the taxpayers money in the overburdened court system with frivolous lawsuits. Perhaps they should get fined and charged all court fees for any suit lost or deemed excessive.

another frivolous lawsuit like the one filed against the dry cleaner...if these people had to pay for the court time that they wasted, you would see how fast they would file. they really need to get a life...

1. She is not using a lawyer, she filed the suit herself 2. The $54M is not real in that she picked the amount as the lawsuit where a drycleaners was sued for $54M for losing a pair of pants. That suit was dismissed. 3. She is drawing attention to a situation that so many people would just let disappear. Should she have backed up her data, of course, but does that make BB any less culpable for their actions? Absolutely not.

It may be a "frivolous lawsuit" considering how much she's asking for, but isn't the real shame that she has to go to such extremes just to get Best Buy to pay attention to her in the first place? They lost her property and gave her the runaround for months rather than nipping it in the bud, apologizing for their mistake, immediately offering her the full replacement costs for her computer and offering to pay any potential identity theft-related costs down the line if such an incident should occur due to their negligence. I'm sure this suit would have never come to pass if the retailer had managed to address her concerns off the bat, admitted to their mistakes as soon as possible and had made an effort to make it up to her in a resonable way. This lawsuit isn't even about a computer anymore, it's about a frustrated consumer who was treated poorly and who has been forced to take extreme measures in order to get even a fraction of the retribution she feels she deserves. This case should serve as a reminder to retailers across our industry to live up to the ever popular "service" promises that they so often bandy about.

Best Buy promotes their great service. This is what you get when you have a geek work on your computer instead of a professional. A professional would have offered a back up of her data before service work would have been performed on her computer. Incompetence again from a geek repair person and not a lie as the customer implies. Best Buy management is arrogant. The manager can show her hundreds of satisfied customers? B.S. Does Best Buy have a tracking system on satisfied customers? I do not think so. Best Buy tracks sales not satisfied customers. Best Buy would like you to believe they deliver service. What kind of place loses your stuff and will not call you back. Arrogant. In the 21st century consumers want service but they rather pay a discounted price to get screwed around by a geek. Next time try a fire dog….What ever that is? She deserves her money back and that is all. Chalk it up to a good lesson learned..a geek or a young part timer is not who you want to do business with in the future.

Why does everyone assume. I do know for a fact that BBY does offer back up on all service computers. I also know that when a computer goes to service under a manufacture warranty there is not a time limit on turn around. I am not going to say who is right or wrong because I don’t know the details of this situation, however this is absolutely a frivolous lawsuit and should never have made it past a small claims court case IMHO...