By Alexander Muse On Aug 20 2012 - 11:26am

Summer’s Here, I’m For That

I live outside of Philadelphia. On Thursday, the temperature hit 99-degrees and may have set a record. I’m not sure, and I really don’t care about

By Alexander Muse On Aug 20 2012 - 11:26am

Ten Years Is A Long Time

News comes today that Apple retail chief Ron Johnson has decided to leave the company to head up department store retailer JCPenney. Those of us in tech always

By Alexander Muse On Aug 20 2012 - 11:26am

Stand By Your Brand

The Importance of After-Sales Service for Home Appliance Manufacturers A great brand name is among the most powerful forces in business, yielding happy, satisfied

By Alexander Muse On Aug 20 2012 - 11:26am

Putting Sixth Ave. In Perspective

It was disappointing to see so many bitter comments from Sixth Avenue employees in recent days. When the company started in the ’80s I was with an audio company

By Alexander Muse On Aug 20 2012 - 11:26am

iPod/iPad Déjà vu

Remember the BenQ JoyBee? The RCA Lyra? The Rio Forge 128? They were all casualties of the iPod in its march toward portable music player domination. And if you

By Alexander Muse On Aug 20 2012 - 11:26am

CEA's Shapiro Letter To President Obama

Consumer Electronics Association (CEA) president Gary Shapiro sent the letter below to President Obama, Sens. Mitch McConnell (R-Ken.), John Boehner (R-Ohio), and Reps

By Alexander Muse On Aug 20 2012 - 11:26am

To Return to the Main Menu, Press 9

Watson and the Future of Customer Service These are the words that strike terror into the heart of the frustrated consumer: “Your wait time will be

By Alexander Muse On Aug 20 2012 - 11:26am

Tablets are Coming, but How Will They be Sold?

At Google’s Android Honeycomb event on Wednesday, we got to experience the Android-based tablet’s hardware and software using the Motorola Xoom. The user

By Alexander Muse On Aug 20 2012 - 11:26am

The Beginning Of The Netbooks’ End

Dinosaurs. VHS. The netbook? On the surface, netbook manufacturers including Acer, Samsung, Asustek, and HP all reported a leap in the right direction last year,

By Alexander Muse On Aug 20 2012 - 11:26am

What’s Really Important In Apple’s iPad Announcement?

All the tech blogs and pundits are beating their drums about the potential launch of the iPad 2 on Wednesday. Assuming that is what this event will introduce it