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Digital Cameras In The Networked Age

Staff -- TWICE, 8/9/2004

TWICE: How far have we come in moving digital imaging out of the camera, out of the computer room and into more comfortable settings.

Young: Almost all of our bigger TVs have flash slots because consumers like to take that card right out of the camera, pop it into their TV when they get home and view their pictures, or they might put it into their computer and feed that image through a wireless network.

Those things happen very regularly, but having the living room experience is, to our mind, the next big step.

Scott: Kodak would agree.

Ryan: HP would agree too. We talk about that 10-foot experience, which is reliving memories — be they still or video — from the comfort of your sofa instead of being crouched around a PC, and then making it easy to move that information seamlessly around the home in a variety of formats and speeds or wirelessly. That is a real growth engine within photography.

Young: I have watched it happen with parties at our house. We have one of our printers sitting next to a docking station. We pop the camera in there, get the HD images on the screen. We'll stop the slide show because someone likes that photo, and they are a visitor so we pop a 4-by-6-inch print out in 80 seconds, and they are going to take that home.

That's a tremendous experience you could never, ever have had with film, and you have it in a social setting that is much more comfortable than sitting around a 17- or 19-inch computer screen. It is not mainstream yet, but if you look at the way the large screen TV market is going right now — and I am sure Andy can vouch for this — it is growing at an even faster pace than the digital still camera market is. These two things are going to converge in the next few years.

Scott: Detaching the digital experience from the PC has gone mainstream. Connecting all these devices seamlessly inside the home is the next step.

Nelkin: One of the real keys is that nobody really wants to share pictures around the computer. If you ever watch a person with a computer, they lean forward. They are typing. It is work. Even the best things you can do on a computer are a kind of work.

When someone sits in a living room watching a television, a big screen TV, they are leaning back. They have a remote control in their hand. They are relaxing. We need to bring photography into that environment.

Young: We used to talk in terms of workflow, which is — I think you mentioned that sitting at the computer is more like work. As manufacturers and designers and people who are trying to push the technologies and think of how the consumer can benefit from it, if we think in terms of workflow we are consigning this to disaster. It has to be play flow. It has to be something that is absolutely transparent.

Computers are not necessarily the best tools for play in the home in the living room. They may be.

Ryan: That being said, computers themselves are changing, so we have growth in home networking, explosive growth in laptops that never leave the home, but yes we are seeing a huge opportunity around what you could call 'nodes' in the house where a node or future hub will be in the living room and the computer may be in living room but connecting it together with other nodes. It is not that everything is going to shift just to the TV.

It is the traditional view of an office corner, which is disappearing. It is about a seamless communication of information. The kitchen has got a role to play as well. A phenomenal quantity of 4-by-6-inch printers sit on kitchen countertops.

Peck: I think David is absolutely right. My photo printer is in my kitchen, always hooked up and ready to go. This industry has always been about memories. It has always been about pictures.

You can put pictures on your computer. You can watch them on the TV but people still want to hold that 4-by-6 cherished picture.

Regardless of the technology, I think that 4-by-6 is still going to be something we all strive to get more customers to want. To encourage them make more prints.

Young: I think there will be more prints made but only because there are so many more pictures taken than there ever were in the past.

Ryan: Many people predicted the end of paper with the rise of the paperless office ten years ago, fifteen years ago. My goodness, the quantity of information that is flowing has increased exponentially, and the quantity of paper print documents made in the office just increased as well.

We model something similar at HP when we look at the explosion in the quantity of images flowing with cellphones adding to that, and printing be will increasing at a healthy level at retail and in the home. For example, we talk about the 4-by-6 image, but 5-by-7 and 8-by-10-inch photo prints also represent a tremendous opportunity and that's where traditionally retail has been perhaps less strong a driver vs. home printing, which really enables a 5-by-7 in terms of economics and convenience.

Lee: A good thing for consumers is that there is going to be so much choice for them. I think what we have to be careful of is this is all daunting to a consumer. It is confusing to a consumer. Not many consumers know that you can go buy a television, put an SD card in there or even know how to use the video out capabilities. Few people flip their TVs around.

I just purchased an LCD TV. Those things don't have any ports on the sides to hook anything up. So this thing is mounted on my wall and there is no way for me to view my pictures on it.

 

The Lost Generation

TWICE: There is a strong undercurrent of concern in the industry that the massive volume of digital images being taken are being stored haphazardly on computers, disks and Web servers, ultimately resulting in a “lost generation” of photos that are devoured by hard disk crashes and the like. What's to be done? Could there be a backlash against digital cameras after a hard drive crash?

Scott: We at Kodak believe that it is going to be important to make it simple for consumers to find their pictures based on the important parts of their life, whether it is a birthday, Christmas day, that vacation they took in Florida.

Ryan: [The threat] is very real. Hard drives are not the best storage medium for the most important images of your life. A lot of work is required there making the role of software and storage a part of the box sale.

As cameras becomes more commoditized, and as more vendors are able to offer wonderful designs, it becomes more about focusing on the experience part of the equation, which is what happens to the image once it is taken.

Young: I don't think there is going to be a backlash, but there is a great challenge. Today, I can't take a picture and have that camera know where I was exactly and who was shot. I have to put that in someplace in the process, whether it is in the camera or in the computer. The user has to interact in order to organize and actively categorize their photos. A very small percentages of users do that.

I don't think consumers are likely to change that behavior anytime in the foreseeable future because the challenge of producing technology that organizes it for them with anything other than by date is very, very daunting.

Nonetheless I think we must undertake it because ultimately if I have ten thousand pictures today, my children are going to have two hundred thousand pictures in ten years, and that exponential kind of growth needs to be managed and needs to be protected because those photos become our lives.

Scott: We believe there are facial recognition techniques that we can apply to pictures and cameras that would automatically recognize [for instance] my daughter Anna and organize it in that way, so when I want to find Anna, it is automatically organized. That is kind of the holy grail for archiving and retrieval.

Young: And putting it someplace safe, taking it away from home technologies that rely upon the consumer.

Lee: That's where the brands, trusted brands are going to have a far better chance of succeeding.

Nelkin: The reality is for most people is this is like wearing a seat belt. Most people don't wear their seat belt until they get in an accident or someone they know gets in an accident and they see they have to wear their seat belt.

They are not going to back their photos up and hopefully when that hard drive crashes the first time there wasn't a lot there. Most people, unfortunately, will go through that experience, no matter how much we ask them and tell them and instruct them and advertise to them to back up their pictures and put them in multiple locations.

Ryan: The other interesting dimension is for many of the later adopters who are entering the market, the print is still, for them, the [archival] mechanism because it was what they are used to.

Peck: How easy is it to go into your closet to pull out a photo album for Christmas 1995? It is simple.

Sienkiewicz: I don't think the dynamics have changed too much. I think the intensity has changed. When I only had negatives to look at, I probably only had a few hundred rolls to worry about. Now I have tens of thousands, maybe a hundred thousand digital images. One of the services that we offer in our mini lab is to burn a CD for you when you bring in a memory card. You have ten prints made, we will burn the whole card, whether you printed them or not and that will give you a permanent — we hope — record in the CD.

I think that type of service is one that retailers in particular have to push.

Lee: The problem that we have created is that we have made it the consumer's responsibility to archive and back up their photos, and I agree, a lot of people are going to lose their images and learn their lesson and a lot of people won't.

We do have to come up with solutions where it will be easier for them. It is still going to be their responsibility but it will be easier. Olympus will come out with a technology in the fall where you push a button and it will burn a DVD, store it to a hard drive and print your pictures at the same time. Will they use it? I don't know.

TWICE: A lot of these solutions are computer-centric, yet before we were discussing the migration away from the computer, away from the appearance of 'work.'

Ryan: That goes back to my point of being seamless and the fact that the computer still has a role to play. You can visualize a computer in a living room environment as a media hub. The key thing is building automated redundancy into the system, which protects those memories.

Nelkin: I think the real network of the future is going to be your digital TV, the DVD recorder and your memory device, be it a camera, multimedia device, whatever it is. We should make those three things work seamlessly together.

Peck: And a printing device.

Young: I think the other element which is necessary is a back-end service because if we — once again — put all the reliance on the consumer to even push a button, you are still putting the reliance on that hardware to not fail. What we have to do, not that this is trivial, is make those thing work together in a way that protects the consumer's best interest and in a way that the consumer will eventually recognize the value.

Nelkin: The only difference is when you are sending something out into the Internet you are limited by the bandwidth of your service provider. When you network at home you can do that through wireless technology or you can do that through what we call 'sneaker net.' You can just take your card out, walk it over and pop it in. That's the easiest kind of networking, the physical movement of your body to actually do it.

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