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Credit Cards Drove Circuit's Profits Last Year

By Alan Wolf -- TWICE, 5/27/2002

Richmond, Va.— Some 51 percent of Circuit City stores' operating profit was derived from its private-label credit card program last year, up from 40 percent in fiscal 2001 and 20 percent the year prior, the company revealed earlier this month.

The degree to which the retailer's finance operations drove pre-tax earnings last year surprised analysts and suggested that the chain's core CE business was less profitable during fiscal 2002 (ended Feb. 28) than previously thought.

Nevertheless, Wall Street remained bullish on the company's CE stores thanks to escalating sales, progress with its remodeling program and new marketing and sales force initiatives.

The disclosure marked the first time that Circuit City broke out the contribution to earnings of credit operations for both its CE retail and Carmax used car businesses. The company said it would continue to do so on a quarterly and annual basis.

The move was precipitated by shareholder requests for greater credit transparency, and linked to the launch of a new Circuit City-branded Visa credit card, which will ultimately replace the chain's current private label plastic. Like that program, the Circuit City PLUS Visa card allows holders to participate in zero-percent financing and other credit promotions. But unlike its predecessor, the card can also be used beyond Circuit City stores at millions of locations worldwide.

In a research note, UBS Warburg retail analyst Aram Rubinson said that the switch to Visa is less an effort by Circuit City to grow its credit operations than a way to provide a more flexible alternative to the private label card. Moreover, while he had estimated that the amount that the card contributed to earnings was "significant," he was "not displeased" with the results given last year's peak credit spreads.

Indeed, pointing to the consistent annual dollar amount generated by Circuit City's finance operations, a company spokesman acknowledged that last year's 51 percent contribution to earnings reflected significantly depressed CE sales early in 2001 rather than a strategic decision to expand the company's credit business.

Deutche Bank analyst Dan Wewer was also unperturbed by what he deemed an "unusually large contribution" to fiscal 2002 profits from the finance operations. "If Circuit City continues to efficiently manage the finance business as the core CE business improves," he observed, "the long-term prospect for earnings growth is very favorable."

In a separate report, Rubinson said he was also encouraged by Circuit City's effort at making itself "more customer-centric," and by the sense that the company is "executing its business well and that sales are trending favorably as a result." (See story below.)

Both analysts agreed that the clearer credit reporting would benefit the company this year as core retail profits begin to reaccelerate.

Separately, Sears chairman/CEO Alan Lacy revealed during questioning at the company's recent annual shareholders meeting that some 60 percent of its operating profit is derived from finance operations, and that the figure, even under ideal circumstances, would likely remain around 50 percent.

 

Circuit City's Urban Renewal

New York — Analysts are lauding Circuit City for a series of management decisions designed to make the category killer more competitive.

At Morgan Stanley's Third Annual Consumer Electronics Retail Forum, held here earlier this month, Circuit City's VP/general merchandise manager Rick Souder outlined some of the chain's latest initiatives.

One key change is in the retailer's in-store sales force. In a sharp departure from past policy, the company reduced its ranks but increased the income of remaining staffers by 30 percent. "We thought we needed more sales help," Souder said, "but getting mediocre salesmen was worse than having no salesman on the floor at all."

As a gauge of the strategy's success, Souder noted that December sales were up 10 percent with 13 percent fewer sales counselors. The sales staff is also better trained thanks to easily updated online learning programs and a monthly in-house publication called Merchandising News that provides information on new products and technologies to 26,000 associates.

The company has also made itself more consumer-friendly by:

  • Dropping its restocking fees ("We didn't realize how much consumers didn't like it," Souder said.)
  • Reviving a 1980s program that matched lowest advertised prices plus 10 percent of the difference
  • Reducing red tape so that sales personnel can now handle many situations that previously required approval by a store manager.

The retailer is conveying the improvements via male-skewed TV and radio spots.

Meanwhile, Circuit continues to refine its store-remodeling program. According to Souder, the latest retrofits accent the company's video heritage by increasing the presence of big screen TVs and positioning them at optimum viewing angles. The redesigns also do a better job of highlighting new technologies like flat panel TVs, and allow customers to more fully experience the sensory impact of home theater.

UBS Warburg analyst Aram Rubinson noted that the company's more focused approach to store remodels should allow it to realize 80 percent of the return it saw on earlier renovations for 20 percent of the effort. Moreover, retrofits can now be completed in eight to ten days, compared to two weeks for previous prototypes.

But despite all the elbow grease, Rubinson remains cautious. "We are not deluding ourselves," he stated in a recent research note. "The road ahead for Circuit City is still tough. We have, however, been pleasantly surprised by the company's focus."

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