Q&A With Ursula Burns Of Xerox
TWICE Staff -- TWICE, 1/10/2012
Las Vegas - The Official Daily of CES, produced by the editors of TWICE, and the Consumer Electronics Association asked several keynote speakers to discuss their expectations for the show and the industry for 2012.Today's comments are from Ursula Burns, chairman/CEO of Xerox, who will be part of the Innovation Power Panel to be held at the Las Vegas Hilton Theater at 9:00 a.m. today.
What technology trends are you most excited to see at the 2012 CES?
The convergence of consumer devices in the workplace excites me, because the workplace has changed drastically. It allows people to get work done from anywhere. Now, I'm not sure if that's a good thing, but at Xerox, we're all about helping our clients get work done, whether it's in an airport, a car or actually from their office sitting at a desk. Xerox focuses on this at the enterprise level - helping companies simplify the way people work.
What I am anxious to see here at CES are consumer devices that are not only making life easier for people, but also transforming the workplace too, that means more wireless options, more connectivity and better ways to integrate all the technology into easy to use, "can't live without" devices and applications.
For example, we've focused on apps this year to help commuters find parking places in L.A. - yep, there truly is an app for that!
What can attendees expect to hear from you during this morning's Innovation Power Panel?
You know, I'm an engineer, so if I can get my head away from all the cool things I see at CES, I'll be talking about innovation and its ability to transform people's lives. Our company has gone through a transformation to a services-led, technology driven business.
I'll discuss the innovations we're working on today to help people move their business processes along, and share with the CES audience what's going on inside the Xerox labs. Most people are surprised to learn that Xerox is working in areas like transportation and health care.
Additionally, my passion is in science and engineering. I've made it a personal priority to be a vocal advocate for innovation in the U.S. We need to encourage more investments in science, technology, engineering and math (STEM) education to nurture the next generation of inventors and innovators.
Some of the world's sharpest minds and inventors stop in at CES to show us their ideas on the next big thing. I want these people to be the influence and the inspiration for that next generation. I want science to be as cool to our youth as sports or music, and there's no better place to start that revolution than at CES.
Where do you see the future of consumer technology heading?
It is such an exciting time for consumer technology. I see it making people's lives simpler and more efficient. I see people managing work and home lives differently through technology and I see a shift in the future of work because of it. We're in the middle of a huge paradigm change in business, and I believe it will affect the way people live in very positive ways.
Consumers will continue to seek technology that keeps up with the pace of life and minimizes the burdens of digital technology. That means ‘always on" and always accessible connectivity. Technology that seamlessly and simply bridges work and home (where the lines between the two are increasingly more blurred).
I see more multi-functioning systems that are affordable, accessible, easy to use and can be personalized so they make sense for my life - and for yours - in unique yet relevant ways. Considering the innovation and ingenuity we see at CES, I trust we'll get there.
Talkback
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So in one breath Xerox intends on focusing on its large corporate customers, yet it also intends to compete with the likes of Google and small, nimble organizations to develop killer apps? I can't help but think this reeks of not having a clue what your customer's needs are.
While Palo Alto has had some great ideas, not to borrow from the other comment, but Xerox's parallels to Kodak are rather ominous. They simply aren't able to take phenomenal ideas and package them for the consumer marketplace. Both companies were victims of entrenched corporate cultures and are simply too risk averse to do anything edgy.
Forgive my rampant skepticism, but has Xerox ever developed a memorable consumer product? Parking space apps in LA? Sounds like something 2 guys at google or an out of work gen Y'er would whip up in a few weeks of free time. I hope Xerox isn't betting its future on this approach.
Gordon Benson - 2012-17-1 19:06:27 EST -
I work at Xerox & these are my thoughts:
- CES is the CONSUMER electronics show. Xerox seems to continuously ignore that a consumer is a person, a living, breathing human being who can enjoy & appreciate innovative products IN & OUT of the workplace. Most execs at Xerox have a false reality of today's "worker" & miss a lot of opportunities as a result.
- That being said, Xerox is not taking into consideration the whole picture. There is tunnel vision to always focus on the enterprise (Corporations & BIG companies). With obvious exceptions, those types of customers are often slowest to respond to market changes, adopt new products, or make their mark as disruptors in the technology space.
- Xerox needs to extend it's credibility & business model to encompass start-ups & small-medium businesses in order to stay relevant & capture a TON of market share that going to the competition.
- A lot of the technologies & projects Ursula talks about come from ACS. And while yes, Xerox now owns ACS & we are "one company" it's sad to see no INNOVATION coming from the foundational Xerox side
- I work in the "marketing services" area of Xerox. I come from the advertising world. Xerox is in over the heads & refuses to CHANGE & ADAPT their business model so that maybe one day they CAN be a have services-technology led business that certainly needs to encompass marketing activities.
- While Ursula may preach innovation & engineering is important to her & Xerox, she is consciously letting her management staff cut funding in these areas, outsource entire departments to to 3rd parties, & contract out the development of intellectual property & other R&D functions
- I am under the age of 30. Just barely over the age of 26. It is RARE to non-existent to see anyone under the age of 30 these days because no one cares to listen to us "young sprouts that don't know any better" while the old boys club continues to run around & make decisions that are causing Xerox to head towards the same problems Kodak is facing.
Miss 20-something - 2012-11-1 18:45:08 EST
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