Mr . Schoonover. Good day sir,
My name is shameroon, and i purchase an LG Tv that cost me $2000 back in 2006 of dec with a 3 year proctection plan that cost me additional $300 to & 400. Recently as for July 28th my Tv stop working completly. I contacted customer relatation along with circutcity several times, and let me tell you no one has help me as yet. The protection plan that was suppose to fix the tv was Auto & visual repair. The very first day the Tech came to my house he said tv needed a Mode broad. The part took a 2 week before coming to my house. However, that part that was didn't work , because that was not the problem. Then the tech said Tv need a Lcd , the tv lcd is not working. According to Auto & visual service inform me this part is not manfucature anymore. Therefore nothing can't be done. Circut city is now saying that there have to contact some research comp to determine what will happen to my tv. I have my 3 kids home from school and there can play video games and watch thier shows. They really sad everyday they sad nothing to do. I would reallt like to know how much longer my family and i have to be without a Tv. Today, I had no choice but to contact you, it is to long because i'm desperate some answers. please do some about this

Dear Mr. Schoonover,

On August 30,'07 we purchased a GPS Magellan Maestro #4040 $449.99 for which we also purchased a sevice agreement expiring 8/30/2011. HOwever; when we returned our GPS for malfunction we were told last evening by store # 3157 that:

1 the # 4040 is no longer available and we could exchange it for model # 4250 and pay an additional $ 25.00 (which we did leaving a bitter taste in our mouths),

2 Circuit City would not pro-rate the service agreement on this new GPS eventhough we had paid for it and your company agreed at the time of original purchased to honor that agreement till 8/30/2011.

I suspect this was ignorance on the part of the clerk (Matthew)as I cannot believe that a reputable company such as yours would in any way fail on their commitment.
I would appreciate hearing from you re. this matter.
Thank you! Cathy Patnovic

Mr. Schoonover: 11/25/07

I am contacting you in regards to an experience I encountered at Circuit City store #848 yesterday. Let me start this message saying that I''ve been a loyal customer of your store for years as I have bought countless electronic products for both my car and home. My previous service at this specific store has always been nothing less of outstanding, but the service provided yesterday was so poor that it quite frankly left me speechless.

To make a long a long story short, yesterday my car stereo was not working properly and was making loud noises so I brought my car in for troubleshooting as I''ve done before at this location with no issues (this work was completed by different Circuit City staff members). Today I saw Mark Maristela and was charged $45 to diagnose the problem which I was told was the RCA cables. At a quote of an additional $70 for installation plus the cost of the cables at $110 they would be installed by Omar Taverez. Upon picking my car up, I was told that there were other problems, POSSIBLY with a power amp (purchased from this store at a previous time) which would have been caused by these “bad cables” which were replaced.

When looking at the cable work that was done, it was clear that it was not a professional job...I paid the money due to the fact that this work is very tedious and time consuming when done correctly. The carpet was hanging from underneath the panels so it was obvious that the panels had not been removed. The work could not have possibly taken but a few minutes. It''s only worth $70 if it''s done correctly. Troubleshooting is only worth $45 if you find the trouble. I spoke to the customer service manager who took me back to the car stereo dept. After a lengthy discussion, I was only refunded $35, half the charge of running the RCA cables incorrectly. I did have a warranty on the power amp and was able to exchange it. In retrospect I should have realized there would be a problem when Omar Tavarez, the installer, felt it necessary to let me know how tired he was because he attended a bachelor party the night before at the gentlemen’s club “Tootsie’s” and only got 12 hours of sleep in four days. At the time, I didn’t think too much of this information, but now it seems blatant that this contributed to all of the above problems arising. Due to the above issues, I took my car home to install the amp myself. At which time I found out I still had the original problems...which means I paid $45 to troubleshoot (and the problem was misdiagnosed), $110 for new cables (which apparently the old RCA’s were fine), and $35 to run cables incorrectly all for nothing. So I am back where I started minus about $200. I do not have the exact total because I do not have the receipt due to the fact when I saw the condition of my car I was in disbelief and upset and did not think to ask for the receipt. The computer records should reflect all of the above. I would appreciate this problem being reconciled somehow because I do not know where to go from here. I appreciate you taking the time to read this.

Sincerely,
Greg LeBeau