Tweet

Panasonic Bows PDP Service Agent

By Greg Tarr -- TWICE, 10/10/2005

New York — Panasonic has launched an automated service agent designed to help consumers shopping for digital televisions select appropriate Panasonic plasma products and identify retailers to visit to review and purchase them.

Called “AskPanasonic,” the online customer service software was designed by software developer Conversagent to support Panasonic's U.S. plasma TV marketing initiative. The system, which is billed by the developer as “the first self-service application of its kind in the consumer electronics industry,” is available on Panasonic's Web site at ww.panasonic.com.

It is said to engage customers in typed, natural language conversations, and deliver immediate answers to customers' questions concerning key features and benefits, major comparison points across various product offerings, the optimal plasma experience, the best places to purchase, installation, and more.

Tweet

Talkback

We would love your feedback!

Post a comment

» View All Talkback Threads

Related Content

• Topics
• Author

No related content found.

Also by this author

• Dish, Roku Add International Package

• Sim2 Begins 1080p Projector Trade-Up Program

• TCL Smart TVs Add Hillcrest's Motion Control

• Panasonic Plasma Wins 2012 TV Shootout

• LG Starts Gen 8 LCD Plant In China

» MORE

• Resource Center
• Browse Categories
• Browse Companies

Featured Company

• Webcollage

  

  WebCollage, the world's leading provider of rich product information to retailer web sites (and their mobile visitors) perfected a new form of channel-marketing by helping manufacturers instantly publish content that increases sales, reduces return rates and improve conversions b..more

---

Most Recent Resources

• The Impact of Enhanced Content on Online Retail Sales
• Device Lifecycle Services
• Bicycles & eCommerce
• Benchmark Study of Shopatron Retailers
• Web 2.0: Engaging Customer Passion