Tweeter Files For Bankruptcy Protection

I would try going to a different tweeter store with your gift cards before giving up.....just because your store in your area closed, does not mean the are all done..they are closing as their merchanidse runs out....check for another store and RUN there asap and try to spend your card...maybe call first....dont give up! Get what you can out of these bastards.

My husband and I went to Tweeter today, after checking the website. The site clearly states "Gift Cards Accepted", while it also clearly advertises "Store Closing"...

I took two gift cards he had given me for several different occasions, for a total of $450. While checking out, the young clerk could not get the computer to recognize a gift card. After repeated attempts and help from other employees, he finally called their "number" and was told that yes, the cards registered that amount, even though the computer would not pull them up. The manager then told him to tell us we were out of luck because the computer did not recognize the cards, and that I could call the "service number", but today was their last day.

When we stated to the manager that this was completely unfair, to deny our gift cards, our complete full receipts for payment, and not let us have the merchandise, he got very loud and slapped out the bankruptcy claim form.

What the computer's failure to recognize gift cards, after the web site clearly states that gift cards are still welcome, has to do with their bankruptcy, I do not know. We were not demanding money from a bankrupt company; we were attempting to purchase an item with our paid-for gift cards. It was crystal clear to this manager that these cards were valid, yet he became angry and ultimately, screamed at us while pointing his arm toward the door for us to GET OUT before he called the police.

So this is how Tweeter treated it's customers....all customers in the store heard how we were treated, and we are now out of $450, even though this should NOT have been included or even remotely related to the bankruptcy. The cards were paid for, they were same as cash, and the merchandise was there.

This manager should never, ever be hired to manage retail again. No wonder this company went under.

Pathetic.

Joe P from KOP
A few days prior to Bankruptcy, your Tweeter salesperson was told by corporate to personally call any customers with down payments and inform them they would lose their deposit unless they acted quick in getting a refund...
so, your salesguy screwed you as well as Tweeter...
i'd ask him to pay you back personally....
he'll deny this taking place, but dont believe him...

I feel sorry for all the tweeter employees getting screwed. However, now as a Tweeter "customer" I am getting screwed as well. I never worked with tweeter before, but had a great sales person work with me to prepare an install of a TV with surround sound in my home. I put down the required deposit via check on 10/18/2008, and now I have come to find out I am losing my deposit money to the bankruptcy. How is it that I can lose my deposit of 2500.00, but gift cards can still be used? I dont have one piece of merchandise to show for this. I essentially gift wrapped 2500.00 right to Tweeters creditors, I am am furious to the point that I am getting sick over it. Anyone have any ideas how to get my money back? Had I paid via credit card, I would have been reimbursed. This is discrimmination based on form of payment? Help!