Panasonic Adds LCD TVs To 'Concierge' Program

By TWICE Staff -- TWICE, 7/1/2008

Secaucus, N.J. — Panasonic has extended its Plasma Concierge free customer-support program to both Panasonic plasma and LCD HDTV owners and renamed it Panasonic Viera Concierge.

Previously only available for Panasonic HD plasma owners, the service, which includes a toll-free customer-support line, provides Panasonic HDTV owners with access to technical experts via phone, Web or in-home service for answers to a broad range of questions, the company said.

One unique feature is access to Panasonic’s HDTV loaner program, which makes HDTV loaners available at no charge to customers who have a plasma or LCD undergoing repair.

Panasonic Viera Concierge customers can get advice on set-up, operation, integration of their Viera HDTV with other home entertainment components and support-related activities including troubleshooting issues. The Viera Concierge service also includes priority scheduling for in-home service visits, if necessary, with most repairs completed in two days, the company said.

As part of the Viera Concierge service program, Panasonic HDTV owners receive a Concierge Benefits card providing a customer ID and dedicated toll-free telephone number that entitles them to a range of privileges within the United States.

Launched in June 2006, the Viera Concierge program is administered by Panasonic’s Customer Call Center in Chesapeake, Va., which has been recognized as a certified “Center of Excellence” by the Center for Customer-Driven Quality at Purdue University. Panasonic said.

Consumers can find tips, ask questions and gather facts from Viera Concierge about “What to Look For” when shopping for an HDTV at www.panasonic.com/VIERAcentral.