XM Resuming Normal Service
By Joseph Palenchar -- TWICE, 5/22/2007
New York – XM Satellite Radio said it resumed normal service levels after fixing a software problem that produced “significant degraded service” and service outages for an unspecified number of subscribers.
The company said the problems began about noon on Monday and lasted about 24 hours.
Subscribers were told it would take about five to 10 minutes for affected radios to reacquire the XM signal once the radios were turned on.
“The problem occurred during the loading of software to a critical component of the satellite broadcast system, which resulted in a temporary loss of signal from one of the company's satellites,” XM said in a written statement.
During the service interruption, some subscribers received only a handful of channels that often cut in and out, and other subscribers got a no-signal message.
Although XM didn’t mention it, service was interrupted occasionally in past weeks, with some subscribers able to receive only XM’s promotional channel.
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I have been out except for their test channel for two days.
And I agree with the comment on commercials......even worse the commercials they have added are the worst, lowest grade advertisers, and totally obnoxious. Paying for premium, commercial free service, and am getting "get out of debt" hawkers.
This will result in my not renewing XM.
S Casey - 2007-23-5 11:28:00 EDT -
I think the problem they are experiencing is trying to load all the commercials they are now playing, that XM once declared would be commercial free. Someone please tell me what is XM's benefit again???
Richard Arrata - 2007-23-5 11:00:00 EDT
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